Short Term Rental Area Manager

Who We Are

A customer and community experience-driven company, Open Air Homes, is redefining what hospitality means in the rental and property management industry.

We have developed a seamless process of owning and maintaining our in-network homes while developing them into significant revenue sources within the short-Term Rental market space. Our knowledgeable team specializes in providing the highest level of care for our homes with an emphasis on design and guest experience.

Role

The Property Management Team stands for quality, communication, and care.

This role will report to the Director of Hospitality to evolve our systems and practices to ensure our homeowners experience what Effortless Ownership means in the Open Air Homes community. Hours within 8 am to 8 pm, 7 days a week as needed. We will help bring their home to elevated levels in both maintenance and design to increase their home value while also improving guest experiences for our rental clients.

We are a tight-knit solutions-oriented team with an ownership mentality and are all about innovations and improvements. We’re relentless in completing scheduled tasks while handling the unexpected ones with a smile.

We are looking for team members who can lead projects with precision while utilizing our CRM systems and tools. Execute with a high level of communication, professionalism and attention to detail when managing vendors and working with homeowners. A personable and kind personality coupled with an energetic drive and an organized work style will succeed in this role.

We are prioritizing team members with a strong background in Hospitality and Customer Service, along with a general understanding and ability to complete basic property maintenance and troubleshooting. Must have a willingness to commute throughout the valley, as we have homes located from Palm Springs to La Quinta to Yucca Valley.

Responsibilities

• Conduct initial onboarding home inspections to inform and help curate your Care Plan
• Act as the homeowner's point of contact and be able to address all needs and inquiries
• Serve as the homeowner rep when working with the Reservations and Field Team for any home escalation issues or property questions
• Be deeply knowledgeable about each home and it’s homeowners in your assigned division to be able to provide the highest level of care and insight
• Coordinate and oversee all care appointments performed at your properties
• Set up all home accounts and log-ins for proper management
• Schedule, coordinate, and manage home maintenance and capital improvement vendors
• Track and manage all home improvement work bids and invoicing for your assigned homes
• Keep detailed care logs to capture all home activity for the homeowner
• Finding new & vetting new vendors as needed
• Management of existing vendor relationships
• Conduct site walks and be able to identify opportunities of improvement
• Ensure homes are operating and presenting at OAH standards at all times
• Work cross-functionally with the Reservations Team to support all home happenings
• Create detailed monthly home care reports for the homeowners in your division
• Ensure safety standards are always being upheld on property
• Follow company SOPs and help create and update them as practices evolve
• Track and respond to all open tickets assigned to you in a timely manner
• Demonstrate clear communication on all levels and platforms
• Assist with asset inventory logs and management of storage items
• Open to assist the team and other departments on an as needed basis
• Additional tasks will be assigned as needed

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 20 – 40 per week

Experience level:

• 2 years

Schedule:

• Overtime
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations