Help Desk Manager

We're looking for a qualified Help Desk Manager to join our growing team. You'll be responsible for leading our technical support team to provide excellent customer service and resolve customers' technical issues.
The Help Desk Manager position is a Telecommute or Remote position.
As a Help Desk Manager, you should have a solid technical background as well as some customer service experience. An empathetic and problem-solving attitude, plus the ability to motivate your team toward specific goals, are all essential skills to perform well in this position.
All in all, we want you to ensure high quality technical support and increase client satisfaction.
Help Desk Manager Responsibilities
    Manage our Help Desk team and evaluate their performance
    Maintain timely and accurate customer service on a daily basis
    Recruit, train, and support Help Desk representatives and technicians
    Set high customer service standards
    Contribute to improving customer support by actively responding to queries and handling complaints
    Establish best practices through the entire technical support process
    Follow up with customers to identify areas of improvement
    Develop daily, weekly, and monthly reports on Help Desk team’s productivity
    Provide customer feedback to the appropriate internal teams, like product developers
Help Desk Manager Requirements
    Some successful work experience as an integral or managerial part of a team Help Desk
    Hands-on experience with Help Desk and remote control software
    Solid technical background with an ability to give instructions to a non-technical audience
    Customer-service orientation with a problem-solving, can-do attitude
    Excellent written and verbal communications skills
    Team management skills
    BSc degree in Computer Science, Information Technology or relevant field
The Help Desk Manager position is a Telecommute or Remote position.
 

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