Shift Manager

Job Summary:

The Shift Manager supports the crew in directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

Essential Duties and Responsibilities:

Custard:

• Ensures the correct inventory levels are met per shift
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
• Completes designated Food Safety and Training programs as prescribed

Crew:

• Responsible for driving key performance indicators to drive sales and transaction growth
• Effectively communicate with management team
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Use drive thru tablet for order taking
• Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers
• Develop positive and professional relationships with store crew
• As a key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead the store and provide direction to crew when the GM and AGM are not present
• Follow and reinforce Andy’s operational policies and procedures
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Customer:

• Deliver legendary customer service to all customers by using a “customer comes first” attitude
• Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
• Handles transaction for customer and accepts payment or makes change if needed
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Previous Experience: 6+ Months Management and/or Andy’s experience
• Must be 18+ years of age

Knowledge/Skills/Abilities:

• Must have reliable transportation to and from work
• Can manage cash according to cash handling and banking policies
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Complete training in all areas of store within designated amount of time
• Complete all required tasks on Andy’s training modules
• Must be able to manage, effectively, in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to learn quickly
• Must be able to use touch sensitive POS System
• Effective oral communication skills
• Strong Interpersonal skills
• Ability work as part of a team
• Ability to maintain the Andy’s culture/values at all times, even during moments of high stress

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