Shift Manager

Assistant Manager

REPORTS TO: Area Supervisor and Restaurant Manager

JOB SUMMARY: The Assistant Manager works productively to fulfill their job requirements and assist the

Restaurant Manager in achieving restaurant goals of customer satisfaction and profitability.

PERFORMANCE RESULTS;

1. Serves customers correct, complete orders within service time goals, according to the Customer Service

Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the

Remedy Process.

2. Prepares and ensures consistent, high quality products are served to customers as described in the Little

Caesars O.J.T. Guidebook, FGR Foods Company Policy Manual and the station job helpers.

3. Displays the proper image and follows Little Caesars policies, procedures, and standards of conduct as

outlined in the Little Caesars O.J.T. Guidebook and FGR Foods Company Policy Manual.

4. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as

directed by management and as required by the local health department.

5. Performs cash management responsibilities and ensures compliance by Team Members to all safety and

security procedures as defined in the Little Caesars O.J.T. Guidebook and FGR Foods Company Policy Manual.

6. Provides direction and feedback to Team Members and follows up by coaching and counseling to ensure job

duties are performed and all Little Caesar standards, procedures and policies are achieved.

7. Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities

to ensure compliance.

8. Completes all daily paperwork neatly and accurately as described by the O.J.T. Guidebook and FGR Foods

Company Policy Manual or as directed by management.

9. Follows all procedures associated with opening and closing the restaurant, handles unexpected events in a

professional manner, and notifies appropriate parties in a timely fashion.

10. Completes assignments as directed by the Restaurant Manager including, but not limited to; weekly and

period end paperwork, staffing and training, marketing, restaurant image and cleanliness.

NATURE AND SCOPE

The Assistant Manager receives direction and training from the Restaurant Manager, the Operations Career

Path class, and Little Caesars training materials. During each shift, they motivate, direct and coach Team

Members to work proficiently at their assigned stations, and then follow-up to ensure tasks are completed in a

timely manner, and according to Little Caesars procedures.

They ensure the restaurant is prepared to meet the needs of their customers and work diligently to ensure

each customer is satisfied with the service and product they receive.

They support the Restaurant Manager and assist in building sales and controlling costs by using all cost

control tools and processes. They trouble shoot operational problems and find acceptable solutions.

Please discuss the job responsibilities with your Restaurant Manager. Detailed list of each station's

responsibilities and duties can be round in the \Team Member Orientation and Training Handbook\ and the

\Operational OJT Guide\. Types of equipment used can be found in \Operations Manual\. Your Restaurant

Manager will discuss the essential job functions, which are normally defined as fundamental activities

conducted on a daily or regular basis that will affect the success of the restaurant.

The Assistant Manager will be scheduled to work approximately 30-40 hours each week. This position requires

hands on style of management and physical work such as: lifting, squatting, and standing for long periods of

time.

TASK ANALYSIS;

Perform the functions listed in this job description; the following tasks will be required:

\u009F The ability to lift and move up to 55 pounds.

\u009F The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.

\u009F The ability to control and utilize equipment safely and correctly; i.e., sheeter machine, VCM (Berkle), sauce

ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry

brush, scales, microwave, telephone, cash register, etc.

\u009F The ability to apply pressure to cut through and clean products.

\u009F The ability to effectively communicate to customers and coworkers (reading, speaking, hearing, writing).

\u009F The ability to understand direction, instructions and product specifications.

\u009F The ability to process and complete customers orders.

\u009F The ability to comprehend and practice all training material and standard operating procedures.

\u009F The ability to successfully pass required training programs for certification.

\u009F The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders,

employee work schedules, cash handling results and projecting business needs.

\u009F The ability to supervise and direct a number of people at the same time and to motivate them to achieve

goals, duties and deadlines.

\u009F The ability to legally drive an automobile adhering to all state and local traffic laws.

QUALIFICATIONS;

1. Have previous experience in restaurant, retail, or a position involving customer contact.

2. Be at least 18 years of age.

3. Have a completed a minimum of 30 days as a member of the crew. Newly hired Assistant Manager Trainees

must successfully complete the Assistant Managers class and the Training Evaluation.

4. Be recommended by their restaurant manager and evaluated by their Area Supervisor and Director of

Operations.

5. Possess excellent verbal communication and interpersonal relations skills.

6. Be dependable, hard working and have the ability to work under pressure and in stressful situations.

7. Be able to work a standard schedule of approximately 30-40 hours per week and be able to perform all the

essential functions of the job.

8. Possess a valid driver’s license. Possess a reliable vehicle and has auto insurance as a primary driver to

complete banking or delivery responsibilities as required.

9. Provide documentation that proves their eligibility to work in the United States

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.