Who we are
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
- VPN troubleshooting
- High school diploma or equivalent required
- ServiceNow
- Active Directory knowledge
- Microsoft Office / O365
- Browser troubleshooting, specifically Chrome
- SCCM
- Mobility
- Adobe
- Cisco WebEx
- MAC Troubleshooting
- 0-1 year's relevant experience
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training
- Flexible to work Monday - Sunday shifts
- Flexible to work morning, mid-day, and evening shifts (24/7 Operation)
- Capable of learning multiple programs for different projects