Address
Form of workPosting Details
Posting Summary
Working Title
Middletown - Helpdesk Support Technician (Info Tech Spec I)
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Exempt
Pay Band
04
Position Number
29800105
Agency
Laurel Ridge Community College
Division
Laurel Ridge Community College (Div)
Work Location
Frederick - 069
Hiring Range
The hiring range for this position is $45,000.00-$55,000.00. Salary will commensurate with education and experience.
Emergency/Essential Personnel
No
EEO Category
C-Technician
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Typical schedule will be Monday - Friday, 8 am - 5 pm; hours may vary depending on business needs. Some nights and weekends may be required.
Sensitive Position
No
Job Description
Provides first level (Tier I) Helpdesk Support primarily to students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location and providing additional support to all other campus locations as needed. Additionally, the technician will backup other technicians in maintaining the College's computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics. When needed this technician will aid other technicians with the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, network equipment.
Classified: Compensation and Benefits
The hiring range for this position is $45,000.00-$55,000.00. Salary will commensurate with education and experience. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Additional Considerations
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.
Posting Detail Information
Posting Number
CLS_2831P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/28/2024
Job Close Date
03/13/2024
Open Until Filled
Agency Website
http://www.laurelridge.edu
Contact Name
Faith Gaile
Email
fgaile@laurelridge.edu
Phone Number
Special Instructions to Applicants
Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70488
Posting Summary
Working Title
Middletown - Helpdesk Support Technician (Info Tech Spec I)
Role Title
Info Technology Specialist I
Role Code
39111-SW
FLSA
Exempt
Pay Band
04
Position Number
29800105
Agency
Laurel Ridge Community College
Division
Laurel Ridge Community College (Div)
Work Location
Frederick - 069
Hiring Range
The hiring range for this position is $45,000.00-$55,000.00. Salary will commensurate with education and experience.
Emergency/Essential Personnel
No
EEO Category
C-Technician
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Typical schedule will be Monday - Friday, 8 am - 5 pm; hours may vary depending on business needs. Some nights and weekends may be required.
Sensitive Position
No
Job Description
Provides first level (Tier I) Helpdesk Support primarily to students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location and providing additional support to all other campus locations as needed. Additionally, the technician will backup other technicians in maintaining the College's computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics. When needed this technician will aid other technicians with the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, network equipment.
Classified: Compensation and Benefits
The hiring range for this position is $45,000.00-$55,000.00. Salary will commensurate with education and experience. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Demonstrated experience providing high quality customer service.
- Demonstrated experience providing direct customer service required.
- Use and configure computing devices (Laptops, tablets, cell phones, etc.)
- Software installation and configuration.
- Beginner knowledge of various OS's including Windows 10, MacOS, and iOS required.
- Beginner networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
- Strong written and verbal communication skills.
- Ability to work both independently, as well as part of a larger team.
- CompTIA A+
- Associate degree in Business, Computer Science, Information Technology, or closely-related field or equivalent combination of relevant education, training, and experience
- Ability to regularly work on site at various college locations including travel between, and the transport of equipment and resources between various locations
- Ability to lift 50 lbs
- Ability to scale ladders
- Ability to make decisions with sound judgment, based on expertise and experience
- Ability to ensure compliance with all necessary rules, regulations, standards, and laws
- Ability to evaluate, recommend, learn, and implement new technology solutions
Additional Considerations
- CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+ or equivalent
- Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals or equivalent
- Advanced diagnostic and problem-solving skills
- Ability to develop technical standards, project documentation, and policies
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.
Posting Detail Information
Posting Number
CLS_2831P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
02/28/2024
Job Close Date
03/13/2024
Open Until Filled
Agency Website
http://www.laurelridge.edu
Contact Name
Faith Gaile
fgaile@laurelridge.edu
Phone Number
Special Instructions to Applicants
Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/70488
