Servicenow Business Analyst

Job Title

Service Now Business Analyst

Relevant Experience

(in Yrs)

6 + years

Technical/Functional Skills

Service Now – ITSM(Incident, Problem & Change Mgmt),CMDB module

Experience Required

8 + years

Roles & Responsibilities

· Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively.

· Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.

· Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.

· Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.

· Diligently tracks all the stories that need to be delivered within a given timeframe.

· Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.

· Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Generic Managerial Skills

Education

Engineering