Service Manager Ii (Debarr)

Supervision & Staff Development

• Leads with positivity and passion for Credit Union 1's core values.
• Partners with Branch Manager and Human Resources for the effective recruiting, hiring, and performance management of teller staff.
• Manages branch tellers to include training, scheduling work hours, and assignments.
• Takes corrective action when needed including, documented conversations and written warnings, through partnership with Branch Manager and Human Resources
• Responsible for the implementation and successful ongoing training of teller team.
• Approves timecards and maintains the branch staffing calendar.

Sales and Service

• Encourages and assists branch employees with improving sales techniques and meeting sales goals through regularly scheduled observations and coaching interactions.
• Models needs-based selling of credit union products and services.
• Positively motivates teller team to achieve excellent member services and sales results.
• Responsible for proactive development and cross training of teller staff.
• Models excellent member service behaviors.

Branch Operations

• Performs regularly scheduled operational audits.
• Responsible for appearance of branch to include teller line, lobby, parking lot and general cleanliness.
• Ensures correct brochures and other marketing material is displayed timely.
• Ensures monthly and quarterly branch checklists are completed timely.
• Ensures compliance in the area of BSA and contract tracking and review.
• Effectively delegates daily branch operational tasks to appropriate teller staff.
• Ensures all cash, and work audits are completed timely, thoroughly and under dual control.
• Responsible for ensuring day to day branch processes are completed as assigned.
• Reviews suspicious or unusual transactions. Approves transactions within defined authority levels
• Uses critical thinking and conservative judgement along with defined policies and procedures to determine if the transaction or item is valid.
• Issues transaction overrides and removes flags appropriately.
• Ensures completion of end of day procedures, including the balancing of cash vaults, as needed.
• Assists in the maintenance, security and safety of the branch. Follows operational procedures for opening and closing the branch.
• Oversees the effective maintenance of ATMs and ITMs and ensures proper administration of training is completed.

ADDITIONAL RESPONSIBILITIES:

• Assists Branch Manager on a regular basis with the processing and closing of loans and completion of all documents.
• Provides back-up support as Interim Branch Manager when Branch Manager is absent.
• Works with Branch Manager and other departments to ensure branch files are maintained with accuracy and excellence.
• Provides coaching and support to MSO team in absence of Branch Manager.

QUALIFICATIONS:

• Must be a high school graduate or equivalent with a minimum of one year experience in a financial institution. Supervisory and consumer loan processing experience is preferred.
• Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments.
• Must be able to handle member and employee matters in a professional, tactful and confidential manner.
• Must have the ability to effectively supervise, motivate and lead branch team to consistently attain sales and service goals and to comply with various organizational and regulatory requirements.
• Must have sound judgment and organizational skills.
• Excellent communication skills with members, credit union employees, executive management and the public is required.
• Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person's financial needs.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign asset control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.
Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.
Thank you for your interest in the opportunity with Credit Union 1!
Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.
EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.