Case Manager Supervisor

At Denali Family Services we serve children who require intensive behavioral health care services and support for their families. Denali Family Services offers individual, family and group psychotherapy services in combination with intensive care coordination and individualized support across many settings.
Denali Family Services offers an excellent benefits package including health insurance coverage (medical, dental, vision), 403(B) retirement plan with an employer match, employer paid Life/Accidental Death & Dismemberment Insurance, 10 paid holidays, 2 floating holidays, generous leave accrual, paid volunteer leave, bereavement leave, pet bereavement leave, longevity awards, education assistance, EAP (Employee Assistance Program) and more!
The Case Manager Supervisor provides oversight of case management and mental health rehabilitative services including supervision and training of Case Managers.
This position is responsible for observing policies, procedures and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy (Privacy Rule).
Essential Functions:

• Responsible for the supervision of assigned Case Managers.
• Assist in providing case management guidance to Foster Care and School Based staff.
• Responsible for training and mentoring of new and existing employees.
• Provides performance feedback, annual evaluations and handles corrective actions with Director approval.
• Transport, via private or agency vehicle, clients to/from home, school, the agency, and treatment meetings.
• Facilitate active and ongoing communication with all members of client's service team.
• Participate in treatment planning and implementation through case management and other mental health rehabilitation services.
• Complete client medical record documentation and other required forms for each service provided, billable and non-billable, and incidents.
• Understand and comply with all agency policy, procedures, plans, program requirements and protocol.
• Facilitate group skill activities as appropriate.
• Encourage family members to be active participants in the service planning and delivery process.
• Participate in required agency trainings and meetings.
• Assist children and families in accessing support within home, school and community.
• Complete foster home visits and biological home visits as outlined in the treatment plan.
• Actively track and report assessments, service plans, and reviews on a quarterly and annual basis to ensure the clinical team members are current with detailed case information.
• Ensure client confidentiality as prescribed by agency policy and federal law.
• Active and current working knowledge of COA and Medicaid regulations.
• Perform other duties as assigned.

Measurement:
Maintains a minimum productivity target rate of 30%.
Other Duties & Responsibilities:

• Participate in on-call rotation.
• Provide statistical reports as required.
• Attend and participate in meetings, committees and trainings as assigned.

Position Requirements:
Minimum Qualifications: A Bachelor's degree from an accredited college or university in social work, human services, psychology, or a closely related field and three (3) years professional experience in family and children's services that included working with people identified with developmental disabilities and/or as severely emotionally disturbed. One (1) year of experience must have included lead or supervisory responsibility.
Knowledge, Skills & Abilities:

• Must have excellent written and oral communication skills, sound clinical and therapeutic skills and the ability to accurately document events, provide detailed records for clients and work with a multi-disciplinary team.
• Ability to maintain positive professional working relationships and to work effectively within a team environment.
• Organized, efficient, and able to manage multiple tasks simultaneously with attention to detail and accuracy.
• Ability to positively influence others to achieve goals and objectives.
• Assist with the implementation of the agency's mission and achieve established goals and objectives.
• Excellent interpersonal communication skills and good written communication.
• Ability to ensure client and employee confidentiality as prescribed by agency policy and federal law.
• Proficient with Microsoft applications and possess the ability to learn other software applications.
• Knowledge and understanding all agency protocol, policy, procedure, plans program requirements.
• Ability to act decisively and with fairness.
• Ability to read, speak and write in English.
• Ability to pass a State and FBI background check in accordance with the State of Alaska Background Checking Unit.

Physical Requirements: Ability to perform sedentary work as well as to be engaged in physical exercise with consumers such as running, walking, hiking, etc.. Must be able to lift 25 lbs and bend down frequently. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone. Ability to wrap arms around and hold a person. Ability to twist and bend. Must have visual and hearing acuity.
Working Conditions: Work is performed in a community mental health center office setting, school, and community and client homes.
Other Requirements: Ability to obtain CPR and First Aid certification, continual proof of a valid Alaska Driver's License, maintain current vehicle insurance and registration on personal vehicle(s) used for company business, maintain a violation free driving record for the past year, maintain satisfactory criminal background record and be at least 21 years old due to driving on company business.