Service Dispatcher - Hvac

Service Dispatcher - HVAC

At Charlotte Heating & Air, we have been in business for over 2 decades, providing the highest quality HVAC products for our clients. We treat our employees as family to ensure that they have successful careers to build their lives on. Each employee enjoys the quality involvement of management, financial advice, and the supportive environment we provide for our employees. We are looking for a Service Dispatcher to join our team.

Pay: $20.00-$28.00 per hour - Depending on experience.

Why work for us:

• Year-round employment
• Health savings account
• Paid Time Off
• Retirement Savings account with company match
• Financial Counseling
• Great company culture
• Annual company events

Hours: 40+ hours a week, 8:00am - 5:00pm Monday through Friday with some On-Call evenings and weekends required.

Position Summary: Maintain the Service Technician's daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communication with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

What we offer:

• Health savings account
• Paid Time Off
• 401K with company match
• Great company culture
• Year-round employment

Required Qualifications:

• Must pass drug and background check
• Previous experience dispatching and/or administrative customer service experience
• HVAC dispatching/ industry experience is highly preferred but not required
• Extremely organized and able to multi-task
• Excellent written and verbal communication skills
• Geographical knowledge of service area or map reading skills
• Bookkeeping experience a plus!

Apply today!

***NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***