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Form of workJob Description
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Dispatcher in the Raleigh, NC to support our fast-growing MSS division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Assisting with answering and assessment of inbound customer requests for service and installation.
Keeping technicians and installers aware of work they are scheduled to perform.
Contacting techs/installers the first thing every morning to ensure they are or have responded as scheduled.
Contacting customers no less than one hour or more than 24 hours prior to the time a tech/installer is to arrive on site.
Preparing, maintaining, and closing work orders for scheduled service work.
Following up with the techs/installers as necessary to determine progress of the scheduled task.
Scheduling P/M’s or assisting in other areas when a tech/installer has idle time.
Contacting customers within one week to inquire about their satisfaction with the services they received and report any negative responses immediately to service management.
Closing and invoicing all zero-dollar work tickets.
Assisting in reviewing status of repaired equipment and assigning returns to customers.
Assisting with inventory control and field parts requests.
Assisting with the Dispatch Supervisor's responsibilities as needed or requested.
WHAT YOU WILL BRING TO THE TEAM:
Organizational skills; technical capacity: strong initiative: thoroughness; time management; communication proficiency.
Experience with Microsoft Word, Microsoft Excel, and Outlook.
Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Proven track record of reliability and responsibility.
Discreet and able to handle confidential and proprietary information appropriately.
Possess a high level of integrity.
