Service Desk Analyst

About This Role:

Under general supervision, the Service Desk Analyst provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote home office locations.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks:

• Provides technical support in installing, configuring, and troubleshooting software, to include Microsoft, third-party, and proprietary applications, both for existing software, and new systems introduced into the environment. Support will also include client access to corporate email system and other identified business critical applications.
• Provides project implementation support, including application and deployment testing, deployment planning and support of software roll-outs, post implementation support, creation of enduser documentation, and assisting users with associated changes in technology.
• Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of highspeed Internet connectivity at these remote locations.
• Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.
• Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications administration.
• Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.
• Supports Service Desk phone coverage, receiving and logging calls into call tracking database, and monitoring in-coming tickets created via e-mail.

Education/Training Required and Preferred:

• Associate’s Degree in Computer Science or related field of study, or equivalent years of work experience.

Experience Required and Preferred:

• One to three years of experience in information technology within a large organization.

What You Bring:

• Strong knowledge of computer hardware and software technology, including networking concepts. Ability to perform assembly and installation of computer systems.
• Advanced knowledge of current Microsoft Windows OS environments and related Office applications as well as SharePoint, Active Directory and System Center Configuration Manager (SCCM).
• Strong analytical and problemsolving skills. Strong attention to detail and ability to follow detailed, established procedures, policies and processes.
• Excellent written and verbal communication skills in English.
• Strong customerservice and interpersonal skills to interact with members across the organization.
• Ability to work as a member of a team and to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative.
• Ability to travel to gain access to remote facilities. Must have a valid driver's license.
• Ability to provide technical support outside of regular business hours when necessary.
• CompTIA A+, and Apple OS X (e.g., Mojave, High Sierra, Sierra) preferred.
• Knowledge of Mac hardware and software platforms preferred.

What We Offer:

• Amazing corporate culture - we walk the walk when it comes to our values!
• Beautiful 20 acre park like campus with creek and walking trails
• On site wellness center with personal training, fitness classes and massage
• FUN company events!
• Annual performance reviews and profit sharing bonus

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers 

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings. 

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $23.22 to $31.48

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.