Project Manager, Operations

JOB SUMMARY: The Operations Manager is a critical member of the ShadeFLA Executive Leadership Team. We are looking for an experienced business leader to plan, direct, and oversee our organization’s ongoing business and functional operations. This person will report directly to the Chief Executive Officer (CEO) and will be responsible for all day-to-day operations. By setting comprehensive and measurable organizational goals for performance, productivity, quality, and profitable growth - the Operations Manager will motivate and inspire employees during this period of transformational growth. The goal of the Operations Manager is to set and execute the strategy to scale the business, grow profitably, achieve continuous process improvement - all while providing exceptionally high levels of client satisfaction to our clients. DUTIES AND RESPONSIBILITIES ● Oversee the Project Management and Maintenance Team Create processes to improve delivery and stay on budget. ● Work with leadership to create the annual planning process and its alignment with the strategic plan, target operating model, organizational objectives, and budgets, as well as the execution of short- and long-term deliverables. ● Develop & enhance strategies that are translated into specific objectives and plans, encouraging cross-functional collaboration to align efforts, and set realistic yet aggressive timeframes for achieving objectives. ● Maintains and uses data to track KPI performance by suppliers, and cost control, etc. ● Creates a culture of data driven decision making, including enhancing the dashboards, KPI’s and detailed management reporting - driven by data/analytics/metrics to improve operating results. ● IT- Technology: Continue to support technology transformation across all business units and functions with new and enhanced tools and technology to drive operational improvements and reduce costs. ● People: Work with the CEO on recruiting, hiring, and training new team members. Perform continuous comprehensive talent assessments and develop a strong ShadeFLA bench to allow the organization to grow, prosper and have the appropriate resiliency. ● Continue the development and implementation of enhanced policies, procedures, SOP’s, Best Practices, automation, digitization to eliminate manual processes and service clients quicker and faster. ● Risk Management / Safety: Support a culture of proactive risk management to ensure that our clients, employees, and vendors are safe and secure. Ensure that all equipment is operating optimally and efficiently with no hazards. Reduce organizations risk profile by improving loss trends. ● Obsessive focus on client engagement to ensure that ShadeFLA’s client service delivery is exceeding expectations. This will include constant engagement with clients, implementation, and review of CRM metrics, addressing key complaints, and achieving ‘exceptional’ levels of client survey results. ● Oversee a comprehensive organization-wide performance management process and work closely with managers to ensure delivery. ● Coach and develop managers throughout the organization; ensuring they have the people management and development skills needed to be best-in-class managers. ● Performs other related duties as assigned. Qualifications & Experience ● Bachelor’s degree required and 5 years of related operation leadership experience. Construction, Engineering, Logistics or Manufacturing backgrounds are preferred● Experience working in a mid-size employee organization and responsibility for such operations. ● Managed budgets more than $5+M. EXPERIENCE IN REVIEWING AND WORKING WITH PROJECT BUDGETS AND OVERALL CORPORATE BUDGETS. ● Proven ability to manage multiple programs and services simultaneously, including managing change and program improvement processes. ● Must be a hands-on leader that appreciates the opportunities and challenges of a construction work force and organization. ● Outstanding organizational and leadership abilities. Ability to build consensus, motivate & inspire, and influence to get to the right organizational decisions and output. ● Excellent interpersonal and public speaking skills – including ability to persuade others during a presentation. ● Excels in decision-making and problem-solving. ● Expertise in data analysis and performance/operation metrics. LANGUAGE SKILLS ● Fluent in English and Spanish

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly pay

Ability to Relocate:

• Miami, FL 33138: Relocate before starting work (Required)

Work Location: In person