Service Desk Analyst

JOB DESCRIPTION

Shared Services: IS Service Desk (Full-Time, Day Shift) -

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

The Service Desk Analyst provides customers technical support of incidents, inquiries, access security, and requests for services via phone and appropriately triages, resolves, and escalates incidents to appropriate points of contact as defined within the Information Services support processes. Services may be provided for all LLUH entities, partners, and patients. Performs other duties as needed.

QUALIFICATIONS

Associates Degree in Computer Science required. Broad training in computer-related fields required. Two years of experience in a related field required; preferably within a hospital environment. Experience may be considered in lieu of Degree. Help Desk Institute (HDI) or Information Technology Infrastructure Library (ITIL) certification preferred.

Broad knowledge and understanding of computer hardware, applications, network, and operating systems. Knowledge and understanding of related Information Technology trends. Able to read; write legibly; speak in English with professional quality; support computer, printer, and software programs necessary to the position including a wide variety of desktop software and clinical applications. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate with peers; accept direction. Ability to deal effectively with people and elicit support from other department areas, vendors, and customers. Excellent analytic, communication, and documentation skills. Able to organize technical work; demonstrate excellent planning, problem solving, analysis, documentation, and organization skills; analyze and interpret data, processes and needs based on limited information; organize work and resources; define problems and solutions, prioritize work load; make recommendations; manage time effectively and be able to work in a fast pace environment with heavy call and intake volume. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; compose written material; work well under pressure; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

ABOUT US

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

ABOUT THE TEAM

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.
Loma Linda University Shared Services is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.
We appreciate your interest in Loma Linda and wish you success in your job search!

JOB INFO

• Job Identification
  45
• Job Category
  F15_Information Systems / Technolo
• Posting Date
  11/10/2023, 02:11 AM
• Degree Level
  Associate Degree
• Locations
  25333 Barton Rd, Loma Linda, CA, 92354, US
• Organization
  LLU Shared Services
• Schedule Type
  Full-Time
• Shift
  Days
• Hours Per Pay Period
  80
• Workday Start Time
  1-0600
• Alternative Work Schedule (AWS)
  H - 8/40 Clock Schedule
• Benefits Eligible
  Yes
• LLUH Posting Location
  LLU Shared Services
• Travel Required
  No
• Pay Range
  $26.85 - $37.94 / hourly