Service Department Appointment Coordinator - Cooper Auto Group Corporate

Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

2023 Oklahoman Top Workplace!
2024 USA Today Top Workplace!

We have two immediate openings at our corporate Service Appointment Center in Edmond, OK for Customer Service Representatives responsible for developing relationships and scheduling Service Department Appointments. The Business Development Center supports all eight of our dealerships in the OKC metro area representing Chevrolet, Cadillac, BMW, Mini, Ford, Lincoln, and Chrysler Dodge Jeep Ram manufacturers. Position responsibilities include but are not limited to:

• Handle inbound and outbound service client calls in an upbeat, friendly, and helpful manner to assist the client in making appropriate service related appointments.
• Determine client transportation needs while their vehicle is being serviced.
• Transfer calls to appropriate service personnel as necessary.
• Answer basic questions regarding warranty and schedule appropriate service appointment to resolve the issue.
• Document all calls and client information on CRM software.

Available shifts are Mon - Fri 9:00 AM to 6:00 PM with one Sat per month. $14 per hour + monthly bonus.

• Customer service skills developed through experience in retail, call center, and/or sales environments is preferred.
• Automotive service experience and knowledge of X-Time and CDK is a plus.
• Professional appearance with excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work well in a team environment.
• Pleasant and courteous personality, strong administrative and organizational skills.
• Must be able to pass pre-employments screens.
• Strong phone and computers skills.

Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts

Cooper Auto Groupis an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.