Operations Manager

Essential Functions:
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time. * Manage the day-to-day front office operation of the Credit Union and establish office procedures to use staff and facilities most efficiently. Prepare daily cash position analysis.

• Promote and practice member servicing with a SMILE
• Supervise staff and monitor efficiency. Maintain a highly motivated, well-trained staff.
• Address member questions and resolve issues. Handle member complaints and research requests
• Balance daily work and prepare deposits
• Monitor, order, and verify daily cash demand
• Manage member online access and cardholder accounts
• Handle and understand all aspect of member financial transactions
• Handle, support and understand all aspect of member communications. Ensure all communication is handled within a reasonable amount of time providing members with regular updates
• Open accounts and offer information on additional services and available programs
• Prepare correspondences and maintain files
• Schedule, coordinate, and prepare materials for meetings
• Perform duties of staff in their absence
• Maintain daily contact with member services representatives, providing support, input, feedback, and guidance concerning their daily operations
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, new accounts, etc.
• Process Credit and Debit Card transactions
• Analyze various statistics and the use of technology in all areas of operation and make recommendations for the efficient operation and growth of the Credit Union
• Ensure adequate equipment supplies and working space is available to carry out Credit Union operations
• Ensure that the Chief Member Experience Officer is kept fully informed on the conditions and front operations of the Credit Union, and of all important factors influencing them
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent quality service to members. Constantly improve on optimizing the member experience.
• Supervise staff and carry out necessary reporting with regards to all areas of operations and compliance
• Organize and participate in promotional events and special events
• Host seminars regarding financial education for current and prospective members
• Assist the Credit Union CEO in maintaining all financial, statistical, and accounting records of the Credit Union.
• Work with auditors and examiners in reviewing the financial accounts and operations of the Credit Union.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Credit Union Experince as an Operations manager: 3 years (Required)
• Organizational skills: 3 years (Required)

Ability to Relocate:

• New York, NY: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person