Service Coordinators/Care Managers

Hand In Hand Development, Inc, CMA is a NYS DOH approved Early Intervention Agency that provides evaluations, service coordination, and therapeutic services for children birth to 3 in all 5 boroughs, upstate and Long Island. Hand In Hand is also an approved Care Management Agency (CMA) under the lead health home of the Collaborative for Children and Families (CCF), and provides comprehensive care management, health promotion, transitional care, and family support for children and young adults from birth to age 21. Hand In Hand Development is the largest CMA in New York and is recognized as a leader and innovator in the provision of care management services.

Essential Duties and Responsibilities:

This position combines the traditional case management activities of organizing and coordinating needed services with the philosophy of family-centered care. Our goal is to create opportunities for the provision of collaborative, community-based services for infants and toddlers with developmental delays and disabilities through assisting with identifying and prioritizing concerns, and developing plans based on those concerns. Thus, allowing the child and family to receive services that are authorized under the Early Intervention Program.

• Oversee the completion of all required documentation and appointments to meet the goals of the Individualized Family Plan(IFSP) and ensure the services are delivered.
• Demonstrates flexibility with case load management on an as needed basis. Provide extensive documentation for all encounters.
• Once training is complete, maintain a case load of 30 to 40 cases.
• Other job-related duties as assigned.

Education and/or Work Experience Requirements:

Bachelor’s degree in heath or human services field of study or a minimum of 2 years of job-related experience providing service coordination or 1 year of service coordination and 1 year of experience in a service setting with infants and toddlers. The experience may include volunteer-based positions.

• Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers.
• Need to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records.
• Strong organizational skills to help manage client information, schedules and appointments.
• This position requires the ability to work with clients and families that may be experiencing physical and emotional challenges, so they should be able to work under pressure and remain calm and empathetic.
• Computer proficiency (MS Office- Word, Excel and Outlook).
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Bilingual is a plus.
• Must complete 10 hours of training annually.
• Valid NYS issued ID or driver’s license; must be willing to travel throughout designated areas.

Physical Requirements:

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 35 lbs.
• Must be able to talk, listen and speak clearly.