Service Coordinator (Hybrid Remote)

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Service Coordinator in Orlando FL.
Why Work for Ziehm Imaging - Orthoscan Inc.?
There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference. We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees. Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.
What do we offer?

JOB SUMMARY:
Under the direction of the Customer Satisfaction Manager, the Service Coordinator is responsible for completing a variety of data entry assignments, maintaining logs, scheduling installations, tracking and processing Return Authorizations (RA’s), and for providing customer service to in-coming callers and to other departmental personnel as needed.
ESSENTIAL FUNCTIONS:

• Continually provide exceptional customer service to both customers and internal stakeholders.
• Coordinates service dispatch calls, obtains purchase orders, complete forms for parts to be shipped by A/R.
• Serves as a liaison for Service to Sales and Accounting Departments.
• Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments.
• Work with Sales Coordinator to schedule installations both Domestically and Internationally. Updates dispatch logs including the closing of Service calls on a daily basis.
• Track Return Authorization (RA’S). Creates, closes and sends the appropriate documentation to customers for return parts.
• Schedules incoming Service requests with appropriate Service team members.
• Responsible for part ordering for customer orders.
• Participate in weekly department meetings.
• Responsible for escalating customer complaints to Regulatory Affairs or responsible department.
• Creates estimates, obtains purchase orders, and verifies billing accuracy.
• Coordinates with sales and accounting to set up new customers and resolve contract/warranty concerns.
• Verify service reports for accounting department to process for customer invoicing.
• Follows the company’s Quality Policy, The Department’s Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction.

BASIC QUALIFICATIONS:
Education:

We support a drug free work environment.
EOE/M/F/Disability/Vet