Service Coordinator (Customer Service & Administrative, Dispatcher)

We are seeking a skilledService CoordinatorService Coordinator (Customer Service & Administrative, Dispatcher) to join our client’s team, one of the US’s largest Security companies.

Job description

Qualifications:

• This is a temp-to-hire role. This role is in-person.
• Minimum Qualifications:
• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
• Experience/Requirements:
• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Responsibilities:

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

• Essential Duties and Responsibilities
• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment:

• Normal office environment.

The noise level in the work environment is usually moderate.

About Our Client 

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

About Akorbi  

Akorbi is a group of companies, based in Dallas, Texas, that provides enterprise solutions that empower organizations to succeed in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centres with business process outsourcing capabilities, interpretation, and localization services. 

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune, and Google+.