Address
SalaryEssential Responsibilities:
- Manage resource demand and dispatch Service Field Technicians in coordination with regional account management, while adhering to department guidelines and customer expectations.
- Manage and disseminate details of scope of work including current issues, previous troubleshooting, and customer profile data.
- Provide customer proposals for field system installation, repair, training, and auditing based on customer goals; Proposals and scheduling to include all Triangle partner equipment.
- Provide support to Field Service Technicians fulfilling dispatch duties; Including installations, repairs, and training.
- Provide high level customer service in communications via phone and email.
- Mange data within Triangle’s Enterprise Resource Planning (ERP) system regarding service orders, and service items, and customer contact information.
- Account for all time and activity via recording within the ERP system.
- Perform other duties as assigned.
Knowledge and Experience:
- Prior experience in coordinating customer requests with resources to fulfill needs.
- Prior experience in effective customer service, relations, and communications.
- Ability to multitask, prioritize, and work well under pressure to meet goals and deadlines.
- Ability to act with a sense of urgency, while maintaining a high standard of quality of work.
- Excellent written and oral communications skills: Able to communicate effectively at all leveling within an organization with ability to identify and clarify missing or unclear information proactively.
- Prior experience deploying critical thinking; Ability to foresee customer requests/needs and determine the appropriate action or resource needed to resolve.
- Prior experience utilizing spreadsheets, and other office suite products to organize information and present simply and effectively.
Triangle reserves the right to add, delete, change job responsibilities and regional area based on business and/or economic needs.
