Address
Form of workAdventHealth Corporate
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Monday-Friday
Job Location: Altamonte Springs, FL
The role you'll contribute:
The Training and Education Coordinator will provide high quality training services on any/all workforce development, strategic initiatives implementation, and Revenue Cycle applications and technologies utilized by AdventHealth. This position will be responsible for research and development of training materials, creation of Computer Based Learning (CBL) modules, facilitation of learning events - both in the classroom and virtually - as well as conduct preparatory and post-session processes. The Training and Education Coordinator will lead training initiatives to produce educational deliverables and serve as a resource for all learning opportunities. This role will conduct training utilizing a variety of delivery methods and techniques; and will instruct new hire orientation, new hire department-specific training, as well as continuing education and soft skill development courses. After completion of each course, the Training and Education Coordinator will provide completion outcomes to leadership. This role will extensively collaborate with Revenue Cycle functional area leaders and other Process Improvement and Business Support team members, particularly with Quality Audit Analysts to support gaps in performance with ongoing education and identify opportunities to further streamline AdventHealth education practices. The Training and Education Coordinator will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
The value that you bring to the team:
Researches and develops instructional materials including, but not limited to training manuals, facilitation guides, teaching aids, assessments, training activities, role-play scenarios, competency evaluation tools, and tutorials on software usage for front and back end Revenue Cycle as necessary
Creates and produces AdventHealth Learning Network (ALN) training materials, such as CBL modules, for continuous education and training of department representatives
Keeps abreast of latest training and development research and methods; ensures that current trends and leading practices are being incorporated across all AdventHealth Learning Network (ALN) training materials
Develops and delivers Revenue Cycle compliance and regulations-specific training for all employees
Proposes, designs, and implements continuing education and soft skill programs and materials for Revenue Cycle employees
Supports the development of educational calendar and conducts ongoing departmental in-services (new processes, technologies, etc.) and cross training as well as ad hoc training sessions to target certain Revenue Cycle functional area(s); ensures timely delivery and attestation of trainings while adhering to Revenue Cycle policies and procedures
Develops and delivers Revenue Cycle orientation and department-specific training for new hires while employing a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program as well as performing supervisory functions to facilitate efficient operations of departments
Evaluates new hires' readiness for their role by utilizing evaluation tools and preparing training status reports for Revenue Cycle Leadership and employees
Tracks and maintains assessment records of training programs for Revenue Cycle Leadership and employees
Continually evaluates and revises existing training materials based on quality audits, staff training evaluations, competency exams, and feedback from Quality Audit Analysts and Revenue Cycle functional area leadership
Creates, manages and supports a repository of AdventHealth Revenue Cycle training materials available to end users for self-service development
Collaborates with the Analytics team to decide which metrics will be tracked and visualized on shared dashboards to track productivity, review quality audit results, and monitor overall program effectiveness
The expertise and experiences you'll need to succeed:
Associate's degree in business, healthcare, or related field OR 2-years of Revenue Cycle experience (i.e. Pre[1]Access/Patient Access/Patient Financial Services Department or related area)
Two (2) years of Revenue Cycle experience OR
Bachelor's degree in business, healthcare, or related field
Preferred qualifications:
Bachelor's degree in business, healthcare, or related field
Train the Trainer Certification
Knowledge of Epic and associated applications leveraged within the Revenue Cycle functions
Basic knowledge of medical terminology
