Service Coordinator

Looking for a SOLID career with a company that values their employees?

SOLID Security | Technology is a national Managed Security Services Provider specializing in Life-Safety and Asset Protection. Our areas of expertise include Fire Detection, Intrusion Protection, Video Surveillance, Access Control and Network Infrastructure.

We are very proud of our award-winning culture, having recently been named as one the Best Workplaces for 2023. Our culture emphasizes collaboration in the pursuit of excellence in client satisfaction. We offer a great benefits package that includes paid time off, company providedHealth, Life, and Disability insurance, Dental and Vision insurance, Accident insurance, 401K with match, Health Membership Reimbursement, Education Assistance, and an Employee Assistance Program to name a few.

We are a rapidly growing organization and have received past honors for our growth, including being named as one of the 5000 fastest-growing private companies in the US by Inc Magazine!

We are expanding again and looking for an amazing Service Coordinator to join our Customer Experience Team! As a member of this fast-paced team, you would assist our clients by handling client inquiries and complaints, creating and dispatching work orders, and ensuring all systems are installed and maintained to the company's standards. Additionally, you would be working on special projects with the team. The ideal candidate must possess the ability to communicate calmly and clearly with customers and teammates alike.

If you have the experience and qualifications for this position, want to learn about the position and our company, and are ready for your next career move, send us your resume!

Responsibilities:

• Create and dispatch work orders clearly and effectively
• Coordinate testing, maintenance, repairs and inspections of monitored fire systems
• Maintain appropriate records related to testing and compliance for fire systems
• Remote programming of customer's equipment for their individual needs
• Answer incoming calls and transfer as necessary
• Follow communication procedures, guidelines, and policies
• Follow up on open work tickets
• Check in and check out technicians for service
• Place accounts on test and verify signals
• Take the extra mile to engage customers

Qualifications:

• Possess team mentality
• Previous experience in shipping/receiving, customer service, office administration or other related fields
• Familiarity with computers and the use of general business machines
• Knowledge of Microsoft Excel and Word is required
• Knowledge of Microsoft Teams is a plus
• Must be proficient at typing and data entry
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Salary: From $18.00-$22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday