Service Coordinator

The Thermal Administrative Service Coordinator works with the Thermal Service and Service Sales Departments providing support for all matters related to Thermal Services backup service coverage. The primary goal of this entry level Coordinator is to handle administrative tasks for the Dispatchers to help them stay focused on the customer and technician requests. This is a high paced department with ever changing developments that requires working and communicating with all levels of the Company, high attention to detail, accurate and timely delivery of information while assisting with multiple responsibilities. This person will grow a basic understanding of the Thermal Service Department's responsibilities with the probability of career growth into different positions that become available. We are a hybrid workplace with 24 (out of 40 full-time hours) per week collaborating in the Bristol office. Come work for a nationally certified Great Place To Work Company!

WHAT YOU WOULD BE DOING

• Provide backup dispatcher support for Thermal Service Technicians
• Professionally answer the Thermal Service phone line and speak with customers
• Create Thermal Service appointments in Company ERP system (Acumatica)
• Confirm scheduled Service work for the week with customers
• Maintain and organize Service documents and job folders
• Review contracts for accuracy between the Company CRM platform (HubSpot) and the contract list
• Update equipment listing, out of date, and incorrect information
• Follow-up with the Service Sales Department to ensure bookings are up-to-date
• Manage the Company’s manufacturer portal including handling Service requests to perform work, submitting invoices for the work, collaborating with dispatchers to get repairs, maintenance, and service calls scheduled
• Run, review and update open call lists and other department financial statements

MINIMUM REQUIREMENTS TO APPLY

• High School Diploma is required, some college preferred
• Prior dispatching experience required, HVAC/Mechanical dispatching experience preferred
• Recent customer service experience including excellent phone etiquette experience
• Experience with Customer Relationship Management (CRM) Systems
• Attention to detail and strong organizational skills with experience working in a fast-paced environment
• Good time management skills and experience working under pressure with multiple deadlines
• Proficient with Microsoft Office Suite – Excel, Word, and Outlook

COMPETENCIES YOU SHOULD HAVE

• Customer Service
• Communication
• Initiative
• Dependability
• Sense of Urgency

The pay range is $22.60-$28.40/hr. plus quarterly bonus based on relevant experience.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)(Yep, that's right! Why be an employee when you can also be an owner?!)

• 401(k) Retirement Program and Company Match

• Medical & Prescription Drug

• Dental

• Voluntary Vision

• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year

• FREE Short & Long-Term Disability

• FREE Basic Life/AD&D

• Voluntary Supplemental Life insurance

• Flexible Spending Accounts (Health Care and Dependent Care)

• Employee Assistance Program

• Health Advocate

• Tuition Reimbursement

OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.