Service Coordinator

Job Summary

Position Type:Service Coordinator

Location: Lombard, IL

Status of Employment: Full-Time, Year-Round, FLSA Non-Exempt

Compensation: $21-$23/hour, DOQ.

Benefit Package Includes: Vacation, holiday, optional dental and optional vision insurance, 401k with company match, employee assistance program.

Essential Functions:

• Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Manages department schedule by maintaining calendars for technician personnel and arranging service calls.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Other duties as assigned

Qualifications:

Education: High School Degree or GED required; additional education is strongly preferred

Skills:

• Scheduling
• Customer Service
• Excellent verbal communication skills
• Telephone skills
• Friendly and pleasant manner
• Data entry skills
• Typing and word processing skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
• Analyzing Skills

Experience:

• Experience with work order management software preferred
• Experience reading exploded diagrams
• Experience with basic accounting principles
• Experience with Microsoft Office apps
• Experience within the fitness industry is preferred
• Military experience is a plus

Abilities:

• Work independently with optimal time management skills and minimal supervision
• Read parts/exploded diagrams
• Organize and integrate priorities and deadlines
• Communicate and collaborate with field staff, office staff, carriers and manufacturers
• Communicate professionally and effectively via phone and email
• Route service technicians efficiently within company guidelines

Hours/Working Environment: 7am-6pm, Monday – Friday; 8-hour shift, rotating schedule. (7am-4pm, 8am-5pm or 9am-6pm. Schedule rotates on a weekly basis.) No Weekends or Holidays. Office is located in Lisle, IL

Conditions of Employment:

• Must submit to a reference check and employment verification.
• Must submit to a criminal background check.
• We are a drug-free company. Must submit to pre-employment, random and reasonable suspicion drug-screen.
• Provide verification of education.
• Provide copy of trade license(s) and license renewals as required.
• Provide copy of certification(s) and certificate renewals as required.
• Provide drivers abstract.
• Provide copy of driver’s license.
• Complete six-month introductory period.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• No nights
• No weekends

Experience:

• Dispatching/Routing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person