Service Coordinator

ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete managed I.T. service provider. Now, Omega is one of the top managed I.T. service providers in Michigan. We pride ourselves on a strong company culture, made possible by our staff's commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a Service Coordinator to join our Service Team. This is a full-time position, Monday through Friday 8:00 AM - 5:00 PM, reporting directly to our Vice President. This position assists with driving our mission by directing our client's service issues to the correct avenues within our company. The Service Coordinator will help to make sure client experiences are exceeding Omega's high standards for customer service at every interaction and that issues are being resolved quickly. This position also contributes to our team by implementing best practices for the ultimate benefit of our clients.
KEY RESPONSIBILITIES

• Answer calls in a professional and timely manner.
• Generate service tickets and assign them to the appropriate queues.
• Monitor queues for quality control, ticket rebalancing, and proper documentation.
• Verify that clients are receiving excellent customer service in every ticket.
• Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups.

QUALIFICATIONS

• Highly organized with a passion for technology and building relationships.
• Proven written and oral communication skills.
• Detail-oriented with a friendly, outgoing personality.
• Customer Service experience.

EMPLOYEE BENEFITS

• After a 90-day introductory period from your official start date, you will receive:
  • Eligibility for quarterly bonuses directly tied to overall company profit margins.
  • Eligibility for Medical, Dental and Vision insurance.
  • Nine paid holidays per year observed by Omega Computer Services.
  • Paid time-off (leave exceptions apply)
• At 180 days, you will receive:
  • Enrollment in our 401(k) plan with 100% employer match of your first 3% contributed and 50% employer match on your next 2% contributed.
  • Annual reviews that will include eligibility for a raise based on performance.

WE CAN'T DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.