Service Call Administrator - General Line

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing Service Calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers.
Responsibilities:
Service Call Closing:

• D365 Branch Support - Service
• Close Service Calls
• Create POs for necessary parts, supplies, or services
• Edit service reports to get them up to the professional standards expected
• Troubleshoot WIP/Service Calls
• Work with warranty on WIP/Service Calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Set-up new vendors in partnership with purchasing
• Monitor administrative quality of repairs

Parts Returns:

• Return all parts not used on a Service Call in D365
• Physically return all unused parts to the parts department

Data Accuracy:

• Follow-up on incorrect customer information (i.e. credit cards for rental)
• Follow-up on outstanding payments due to vendors
• Seek out answers to warranty questions
• Work with Sales to collect missing customer information
• Provide information on loaners eligible for manufacturer reimbursement

Parts Warranty:

• Find and return physical parts
• Complete all scrap and return parts warranty paperwork

Qualifications:

• High School Diploma or GED required; Associate's degree preferred
• 3+ years related industry experience required
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives

Minimum Physical Requirements:

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
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