Job Description
Responsibilities:
- Lead for reporting, D365, Service Call, and other computer needs for the service department at the branch
- Close Service Calls with strong attention to detail and accuracy
- Create POs for necessary parts, supplies, or services
- Monitor strategic initiatives directly related to Service Calls and provide necessary reporting to Branch Managers
- Support team with warranty questions and/or concerns on WIP/Service Calls
- Support team with AP/AR on PO disputes, questions, or other misc. reimbursements
- Manage daily workflow within the department by establishing operating procedures and policies and prioritizing, distributing, and monitoring work assignments. Initiate a training process when skill gaps are found to develop employees for their current positions
- Train new hires at the branch on Service Call information, including but not limited to Service Advisors and Service Call Administrators
- Manage team performance by completing reviews, providing feedback and coaching, and supporting career development of team
- Collaboration with individual departments to ensure Service Call accuracy throughout repair process
- Service call in process auditing back order parts, no labor posted calls and Service Calls last day labor posted
- Communicate effectively and proactively with the Service Advisors to support accurate and efficient Service Call opening
- Collaborating closely with the warranty department to ensure that we are in alignment with the latest guidelines and requirements.
Qualifications:
- High School Diploma or GED required; Associate’s degree preferred
- 3+ years related industry experience required
- Demonstrated ability to lead others, formally or informally
- Strong computer skills, including Microsoft Office Suite required
- Strong detail orientation and learning orientation, as well as ability to work independently
- Ability to work well with others and support team initiatives
- Is self-directed and initiates improvements, enhancements, taking on additional responsibility as needed
Minimum Physical Requirements:
- Standing, sitting, walking, talking, hearing
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.