Leech Lake Gaming
Description
POSITION SUMMARY
Job Description: Responsible for being the liaison between Leech Lake Gaming and its current and potential new guests. Accept ownership for effectively satisfying guest's requests & inquiries and assist in resolving guest's complaints and issues. Keep customer satisfaction as the core of their behavior.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
- Manage large amounts of incoming calls in a timely manner.
- Follow communication "scripts" when handling different topics.
- Booking of hotel room reservations and upsell when opportunities arise.
- Execute event and concert ticket sales.
- Coordinate RSVP's for marketing functions.
- Confirm requests for direct mail comped tickets.
- Communicate with management regarding issues pertaining to their department.
- Correctly answer all questions regarding current and upcoming promotions & events
- Maintain weekly call log.
- Attends all mandatory meetings and training.
- Maintains confidentiality at all times.
- Is sensitive to Native American Culture.
- Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
- Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
- Performs other duties as assigned.
Position Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
POSITION REQUIREMENTS:
- Must have strong phone and verbal communication skills along with active listening.
- Must have Guest Service focus and ability to adapt to different personality type.
- Must have great multi-tasking skills.
- Possess good written communication skills.
- Ability to work flexible schedules including: weekends, holidays, and rotating shifts.
PHYSICAL REQUIREMENTS:
- Physically capable of sitting for long periods of time.
- Subject to internal working conditions, including a smoking environment.
EDUCATION AND SKILLS
Education: High School Graduate or General Education Degree (GED).
Experience: No experience required, though hotel, sales & receptionists skills would be preferred.
Computer Skills: Must Have Strong Computer Skills
Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal Background check and submit to drug testing.
About the Organization
Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!
Grade
4
Shift
Various Shifts
KEY Status
Key Position
Hiring Manager:
Tim Elliot
Salary
$32,344-$42,910
This position is currently accepting applications.