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Form of workLarge, Independent Used Car Dealership is hiring for an experienced Service Advisor. We are a high volume dealer, so we have lots of potential customers for you! We are seeking a qualified individual to join our team of professionals. If you are interested in working for a company that is dedicated to your success, we want to hear from you.
A Service Advisor will be responsible for greeting customers, assessing their needs , generating a repair order, following the repair through the service department until completion, ongoing communication with the customer, delivering the vehicle back to the customer. The Service Advisor will also be assisting other advisors and ensuring that they are providing a positive guest experience and following Hanna Imports’ service process. He/she will also be responsible in processing service claims and submit all reports to Accounting in a timely manner. He/she will also be the point of contact for the Sales Department for coordinating service needs and resolving customer issues after the sale of vehicle.
Responsibilities
- Schedule appointments
- Maintain a positive and efficient working environment
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Follow up with warranty companies and ensure all service claims are paid in a timely basis
- Ensure proper administration of all service paperwork and reports to Accounting Department
- Required to perform multiple duties in a high-energy, fast-paced working environment
- Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone.
- Assist other Service Advisors and Sales Department with resolving customer issues
- Other tasks as needed
Qualifications
- Must have prior Automotive Service Department experience
- Dealertrack DMS experience a plus
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Clean driving record and valid NCDL
- Willing to submit to a pre-employment background check & drug screen
- Must be available to work Saturdays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
