The Server/Bartender greets, seats and services guests in a friendly and courteous manner; takes and delivers orders; suggestively sells; receives payment and assists other service personnel as needed to provide total guest satisfaction. They respond to and address guest concerns in a timely and courteous manner. This position reports to the General Manager and the Restaurant Manager.
Responsibilities:
- Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
- Greets guests immediately upon arrival and acknowledges them at departure
- Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
- Suggestively sells and achieves guest check average targets
- Accurately enters orders on point of sale system
- Prepares beverage orders as well as some appetizers, salads, and desserts
- Checks prepared orders for completeness and presentation
- Delivers food and beverage orders timely and in accordance with standards
- Attends to guest during the entire dining experience in a prompt and courteous manner
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Uses proper telephone etiquette; assists with “to go” orders
- Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure
- Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Willingly assists others without being asked
- Maintains cleanliness and organization of dining room and service area
- Completes all required side-work, including deep cleaning assignments
- Provides prompt and courteous service and is cordial to all team members and guests
- Adheres to Denny’s Brand Standards and internal policies and procedures
Benefits
- Competitive wages
- Medical insurance
- Family dining discount
- Discounted Cell phone plans
- Discounted Car Rental
- Dell Computer's Employee Purchase Program
- GM Motors Supplier Discount Program
- Ford X-Plan Partner Vehicle Purchase Program
- Wells Fargo Employee Mortgage Program
- One of the best training programs in the industry
- Opportunities to grow within the company
REQUIREMENTS
- Ability to lift and carry supplies and equipment up to 30 lbs
- Ability to raise a tray weighing up to 25 lbs to shoulder height
- Able to bend, stoop, reach, wipe, lift, and grab
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk throughout a 4 to 8 hour shift
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to serve all Denny’s menu products
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
- Must be able to communicate effectively in English both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny’s uniform and grooming standards and maintains them throughout the shift
- Must be able to work a flexible schedule, including holidays, nights and weekends
- Possesses excellent guest service skills
- Possesses basic math skills (add, subtract, multiply and divide)
- Must be dependable and able to learn basic tasks and follow instructions
- Places a value on diversity and shows respect for others