Senior Staff Technical Program Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Job Description
Team & Role
Global Cloud Services PgM Team
The Global Cloud Services PgM Team serves the program delivery needs of the engineering and operations orgs within the larger Global Cloud Services organization. The program portfolio includes a broad set of initiatives from cross-functional service delivery, cloud infrastructure lifecycle and delivery, operationalization, process improvement, and portfolio management. Our Program Managers work closely with team and org leadership to surface data, extract technical decisions and drive execution of programs.
Cloud Infrastructure and Networking Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are team advocates who are responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions. Cloud Infrastructure and Networking Technical Program Managers are technically minded individuals with experience in driving solutions to the complex problems inherent in the design deployment and maintenance of enterprise cloud infrastructure.
What you get to do in this role:

• Work directly with our global cloud capacity and networking organizations to manage the execution of programs
• Operate with a high degree of autonomy, able to apply PMO governance standards in partnership with technical stakeholders and technical leadership.
• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.

Qualifications
Preferred Qualifications:

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances
• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
• Educates cross-functional peers about their discipline and advocates for its value
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice
• Ability to influence without authority, utilizing technical know-how and experience with industry best practices
• Experience working on and managing large projects or programs with cross-functional and tactical teams
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience utilizing software to keep projects organized, track metrics, and report on progress
• Ability to understand and challenge teams on risks, assumptions, issues, and dependencies
• Independently manage project schedules, identify possible issues, and clearly communicate them to internal stakeholders
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment
• Constant learning and development
• Six Sigma, PMP, Agile, SAFE certifications preferred

Basic Qualifications

• In-depth knowledge on network concepts, cloud frameworks, and data center infrastructure
• Demonstrated experience managing projects/programs which involved upgrading or deploying new network hardware in a cloud environment
• Experience managing global network deployment programs with matrixed teams
• Documentation skills for technical processes & procedures
• 10+ years of project/program management experience working with cloud infrastructure capacity and networking teams
• BA/BS degree or higher or equivalent technical experience in Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), Computer Science or other equivalent combination of education and experience

JV20
For positions in California (outside of the Bay Area), we offer a base pay of $156,420 - $273,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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