Address
Form of work
SalaryNVIDIA is looking for Sr. Customer Technical Program Manager to drive the planning and execution of multidisciplinary system development for Data Center & Cloud Enterprise solutions. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between process, quality and execution speed. You must have a consistent track record on delivering with strong planning, project execution, regular executive level reports and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. As such, a passion for high-level planning and critical thinking is the cornerstone for this role.
Success will depend on a data driven mentality, excellent customer support and program management skills, outstanding executive report and communication level, and a motivation to achieve results in a fast-paced environment. The role requires a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence within a team with good understanding of Data Center technologies such as Servers, CPUs, memory, interconnect, networking, and storage.
What you will be doing
We are looking for passionate Customer Technical Program Manager that will be involved in the advancement and refinement of the overall system level solution, focusing on integration and qualification challenges, using deep analytical skills to tease through the complexity of the system to find effective solutions. Some of the responsibilities include the full prioritization the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the system level design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment.
- Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.
- Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
- Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams.
- Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set right expectations and keep the scope of the projects on a track to successful execution.
- Effectively coordinate and lead technical engineering-to-engineering (hardware and software) discussions.
- Accurately set the priority of issues and raise them (internally and/or externally) as appropriate.
- Regularly communicate executive level program report status and key issues to management.
- Develop a close working relationship with customer development teams and use out of the box thinking to find solutions to their issue.
What We Need To See
- BS/MS Engineering or Computer Science or equivalent experience.
- 8+ years in a high-tech electronics industry with a focus on customers program/project management.
- Experience and therefore deep customer savvy born of running significant and server engagement programs, especially with strategic customers with large datacenter deployments.
- Strong technical savvy, including server development and datacenter qualification/deployment.
- Supreme leadership skills across broad and diverse functional teams
- Strong technical background and experience working with customers in System HW/SW level integration for Enterprise Datacenter & Edge Cloud solutions.
- Experience leading global projects.
Ways To Stand Out From The Crowd
- Strong experience on customer facing programs for system level development with ambitious timelines and/or constrained resources.
- Comfortable defining and implementing cross-teams and customer program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results. Knowledge of GPU technologies, HPC, or Gen-AI ecosystem is a plus.
- Proven record of prioritizing multiple customers and customer programs across worldwide geographies and time zones
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is 156,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and
benefits
. NVIDIA accepts applications on an ongoing basis.
