Senior Services Engagement Consultant (Banner Or Colleague Experience)

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Senior Services Engagement Consultant will play an integral role in supporting Ellucian Field Service representatives as they position and sell Professional Services to the existing or net new customer base. You will leverage your deep experience leading software implementations, as well as your knowledge in Cloud deployments to inspire customer confidence in the value of our Professional Services.  You will serve as the critical link between commitments made during the sales cycle and the delivery of the services. You’ll help prospects architect best practice strategies that address specific customer business needs that are practical, economical and provide value add. This team member will be responsible for collaborating with product teams and services delivery leadership to identify opportunities to create service packages and offerings that facilitate bookings growth, product confidence and continuous improvement around delivery. This role may also assist in RFIs/RFP responses in support of the Strategic Solutions Architect team.

Where you will make an impact

• Act as a thought leader to cultivate, build and maintain relationships across the Services, Product and Sales teams
• Create confidence in our products by becoming an advisor to sales and the client base
• Serve as a functional/technical asset specialist throughout the sales process
• Leverage your product knowledge, experience and expertise to identify, create and deliver service packages that meet client needs
• Own complex scoping request, collaborate with multiple resources and drive to a unified scope for the Field representatives
• Demonstrate the ability to qualify, track and facilitate the closure of all services opportunities
• Qualify requests to minimize the use of billable consultants on a scoping call
• Support sales operations and pipeline team with scoping status, management and follow up in a timely fashion.
• Collaboration and ideation around service improvement with consultant subject matter experts, the Customer Success Management team and the Actionline support team as appropriate.

Position Requirements

• Bachelor’s degree required or higher.
• Experience implementing Ellucian products (banner, colleague)
• Minimum 3 years of Enterprise software implementation and/or scoping experience in on premise, managed cloud and SaaS environments
• Exceptional relationship building and consultative skillset
• Exceptional written and verbal communication skills with current experience in presenting services options and SOWs to clients

Performance Skills

• Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures and product knowledge with limited guidance
• This position requires enthusiasm and energy; willingness to learn and adapt quickly; excellent written and verbal communication skills; and previous experience conducting training sessions.
• Customer service approach and attitude around support, learning and enablement
• Able to manage multiple priorities, filter sales team requests, manage your time and execute under tight timelines.
• Take active role in identifying, communicating, and advancing internal process improvement suggestions/initiatives.
• Must have the ability to explain solutions to diverse customers, and ensure they are able to use the proposed services to accomplish their business needs.

A Principal role is an option if experience, expertise and knowledge is appropriate.

• Comprehensive health coverage: medical, dental, and vision 
• Flexible time off 
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & Bright Plan - to help you save for the future
• Parental Leave
• Charitable leave – 40 hours/year
• Telemedicine
  • Wellness
  • Ginger (mental health)
• Wellbeats (virtual fitness classes)
• Rethink & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups 
• Tuition Reimbursement Assistance 
• Professional development opportunities

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