Senior Salesforce Administrator

Position Summary 

This role will see the successful candidate join the Enterprise Systems team as a Senior Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for managing the Salesforce environment including Sales Cloud, CPQ and DocuSign CLM. This person will be a key member of the team and will design, build, test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.

Essential Tasks 

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

• Manage the CPQ system's configuration, rules, and workflows, ensuring accurate pricing, discounting, bundling, and approvals in alignment with company policies.

• Sandbox environment management and familiarity with change sets or other deployment tools.

• Management of our Own Backup solution and disaster recovery process.

• Integrate, troubleshoot, and fix issues between Salesforce and other Enterprise Systems using the Celigo platform.

• Assists with the management and integration of applications with Salesforce including HubSpot, JIRA, SQL Server, NetSuite and OpenAir.

• Support of Sales enablement tools including, but not limited to, Outreach, Gong, 6Sense, LinkedIn Sales Navigator and Seismic.

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

• Data management using Demand Tools and integrated Salesforce tools to improve Salesforce data quality, implementing rules and automation as needed.

• Experience playing a technical lead role in a Sales Operations, Revenue Operations, Business Operations or Business Systems team or projects.

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

•  Provide exceptional end user support to business users.

• Maintain knowledge of the latest Salesforce releases and test compatibility with our environment. 

• Willingness to learn and at times share with and train other members of the IT team.

• Other duties as assigned. 

Preferred Skills and Experience 

• 5+ years of relevant professional experience required.

• BS in a technical field, such as IT, Engineering, or Computer Science

• Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform

•  Salesforce Certified Administrator (Required)

• Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred. 

• Other Salesforce certifications are a plus.

• CPQ experience is a plus.

• DocuSign CLM experience is a plus. 

• Ability and willingness to learn new systems and skills.

• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment. 

• Excellent customer service skills.

• Excellent written and verbal communication skills.

The pay range for this position is $70,000 - $85,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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