Senior Salesforce Administrator

Description

Why MMIT? At MMIT, we simplify the complexities of healthcare to smooth access to life saving therapies. Our collective teams achieve this through prioritizing cultivating industry leading data coupled with cutting edge technology to solve some of healthcare’s most complex challenges.

MMIT is regarded as a trusted go-to-market partner that identifies barriers to patient access and helps coordinate major stakeholders to move therapies from pipeline to prescription—answering the “what” of how payers cover therapies and the “why” behind those decisions. MMIT’s product portfolio has been built by listening to our clients, and with expert teams of pharmacists, clinicians, data specialists and market researchers who provide foresight, clarity and confidence.

In 2022, MMIT joined forces with other market-leading pharmaceutical-solutions providers—Evaluate, Citeline, Panalgo and The Dedham Group—to launch Norstella, which aims to deliver must-have answers for critical strategic and commercial decision-making along the entire drug development journey.

The Position

The Senior Salesforce Administrator will be the primary owner of not just Salesforce, but also the integration of Salesforce with all other related systems. This team member will deliver on a variety of projects by gathering requirements from stakeholders, challenging assumptions where appropriate, and translating requirements into technical specifications and solutions. The Senior Salesforce Administrator will be highly interactive with business leaders and will be responsible for the availability, configuration, and modification to the Salesforce ecosystem to support growing and evolving business needs.

Key Responsibilities

• Interface with team members, business leaders and other stakeholders to gather, understand and translate requirements for various projects and initiatives
• Design, build and implement scalable solutions using tools such as custom objects, applications, processes, and flows
• Create and maintain reports and dashboards, and contribute to the analysis of the output
• Manage all users, permissions and other security controls in Salesforce and related applications
• Create and maintain consistent change management processes using sandboxes
• Author and maintain system related documentation including solution requirements, workflows, use cases and updates
• Prepare user training materials and conduct periodic training sessions
• Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce and integrate applications
• Evaluate, configure, and support ongoing maintenance of integrated applications
• Plan and execute large-scale data improvement projects including data normalization, de-duping and general clean up within Salesforce and integrated applications
• Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Requirements:

• Minimum 5+ years of professional Salesforce Administration experience
• Previous experience with merging salesforce instances
• Previous integration experience due to merger/acquisition of new companies
• Salesforce Administrator certification
• Strong technical and functional proficiency in Salesforce administration tasks including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages and installed packages
• Strong experience with designing and maintaining data structure and schema
• Strong experience with data manipulation and maintenance with Excel, Data Loader and other tools
• Experience with Apex, Visualforce & SOQL is a plus
• Experience with Salesforce Sales Cloud, Service Cloud, Lightning (CPQ preferred)
• Experience with Sales and Marketing related third-party applications (e.g. Data & Marketing Automation)
• Experience analyzing and documenting requirements, processes and/or policies
• Having an operational mindset with a desire to do operations
• Experience training individuals, groups, and first-time Salesforce users
• A focus on strategic improvements and the business impact of contributions beyond tactical needs and activities
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and changing priorities
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams

Education: Bachelor's degree in Business or Computer Science discipline

Travel: Occasional travel to regional MMIT offices. Up to 10%

Location: Remote

Benefits:

• Medical and prescription drug benefits
• Health savings accounts or flexible spending accounts
• Dental plans and vision benefits
• Basic life and AD&D Benefits
• 401k retirement plan
• Short- and Long-Term Disability
• Education benefits
• Paid parental leave
• Paid time off

The expected base salary for this position ranges from $90,000 to $120,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.