Senior Salesforce Administrator

Company Overview:

At RS&A, our business is to deliver the most responsive, professional service in the oncology industry so that our clients can provide quality treatment when it’s needed most. We evaluate quality in terms of attitude, experience, and results. Our standards continually evolve, driving us to surpass others’ expectations, as well as our own.

What does "Patient Focused. Quality Driven.” mean to us? Simply put, if we always consider the patient’s experience first and foremost, then the quality of our service will be exceptional.

We offer maintenance, parts, and equipment life cycle services to the oncology industry. Getting the job done right is about working side-by-side with our clients. It's about understanding what makes each facility and each community unique. It's about solving the right problem in the right way the first time. And it's about doing it all with integrity, tenacity, and a genuine passion for our mission.

This is our legacy – this is how we leave our fingerprints on an industry. We are a team of incredible people doing incredibly unrecognizable acts to make a difference in people’s lives.

Functional Description:

As our Salesforce Developer, you’ll play a vital role at RS&A. We are looking for an individual that will be central to continually improving and enhancing the Salesforce platform for our organization. Our Salesforce instance is of great importance to us, therefore you should keep the wider organization’s best interests in mind composing and deploying any code.

We are looking for someone who can take ownership of all programmatic requests. You will work alongside our Salesforce Administrator to collaborate on specifications based on stakeholder requirements, validate the proposals, and deliver the solutions.

Scope of Duties:

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Strong Flow development and troubleshooting
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation

• Working with integrated applications such as DocuSign, Conga, Survey, Pardot, FSL, and Bringg.

Required Skillset:

• A proactive attitude to Salesforce enhancements and bringing existing code into best practices,
• Ability to write, interpret, and critique technical specifications,
• Experience working with large data sets,
• Soft skills: the ability to gather requirements and present solutions to stakeholders.
• Able to work independently,
• Able to collaborate and communicate effectively with business stakeholders / other Salesforce team members,

Qualifications and Background

Required:

1. Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Enterprise Edition
2. Certified Salesforce Administrator
3. Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Desirable:

1. Bachelor’s/Postgraduate degree, or professional qualification
2. Experience with Field Service Lightning

Knowledge, Skills, and Abilities

Required:

1. A proactive attitude to platform enhancements
2. Designing scalable, best practice solutions
3. Excellent relationship-building skills
4. Ability to liaise with stakeholders at all levels
5. Translating requirements into technical solutions
6. Experience in change management and governance
7. Training end users and key stakeholders
8. Technical documentation
9. Available and responsive to questions
10. Experience implementing Salesforce configuration changes
11. DevOps/release management experience

Desirable:

1. Understanding of basic triggers/Apex code knowledge
2. Demonstrates continued personal/professional development
3. Active in the Salesforce community

Benefits:

RS&A’s offers the following benefits as part of its Total Rewards program:

• Salaried position with incentive based variable compensation plan
• Excellent opportunity for development and advancement as part of our employee engagement model
• Medical, dental, vision, disability, and 401k retirement plan benefits
• Enrollment in RSA’s Profit Sharing and 401k match program
• Paid company holidays and time off
• Standard office hours of Monday – Friday
• Hybrid/Remote Position
• Weekend or Evening hours may be required to support emergency needs