AddressAre you detail oriented, customer service driven and adaptable? Do you like to multi-task and have good interpersonal skills?
U.S. Legal Support seeks a Senior Customer Service Representative that is problem solver, an active listener, and excellent communicator. The Senior Customer Service Representative will be primarily responsible for responding to inquiries from internal team members, and clients as well as answering emails, telephone calls in a timely fashion.
If you possess these qualities, consider joining our legal service team in a hybrid in Houston, Texas!
Senior Customer Service Representative Job Functions:
- Provide preliminary administrative support to clients
- Build strong client relationships
- Focus on retention of client while providing excellent customer service
- Oversee daily contact regarding the documentation to be completed
- Process documents, emails and any messages that require immediate attention
- Keep records of customer interactions or transactions, recording details of inquiries, complaints and or comments as well as actions taken.
- Follow communication procedures, guidelines and policies in compliance with HIPPA
- Responsible for supporting their Customer Service team.
- Ensuring staff members are adhering to company policies, guidelines and procedures.
- Monitoring the team members Task Manager and assisting them when needed to ensure we are maintaining our SLA’s.
- Assisting our team members with answering their questions to ensure they feel supported.
- Assist with developing our team members to continue their growth.
Perks and Benefits
We provide our Senior Customer Service Representative with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Senior Customer Service Representative work hybrid receive training and equipment!
Requirements
All you need to be a Senior Customer Service Representative High School Diploma. 1 to 2 years of customer service experience and able to communicate effectively over the phone and electronically.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
