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SalaryWe inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Senior Program Manager.
The Senior Program Manager for Technology is responsible for managing and delivering a large program or multiple smaller programs with medium to high complexity. The role partners closely with fellow program leaders from Product Management, Engineering and the Business teams in a highly collaborative, exciting, and fast paced atmosphere. The program management role focuses on leading coordination and management activities of the program, program planning activities, and governance and monitoring activities. This role also manages and oversees program budgeting and forecasting processes as well as helps manage vendors and third parties within the program. Successful Senior Program Managers exhibit strong team leadership and communication skills, strong planning and organization skills, and significant experience driving collaboration and alignment across teams.
This is a remote position based in the US and requires occasional travel to distribution centers nationwide and the corporate office in the Chicago area.
A day in the life as a Senior Program Manager…
- Initiate and lead multiple, concurrent critical Technology program and program work streams as part of company-wide strategic priorities
- Partner with Product Management, Engineering and Business Teams to clearly define program objectives, program scope, and target benefits
- Plan, manage, and monitor the program activities within the program lifecycle from beginning to end and own regular ongoing progress monitoring processes within the portfolio
- Lead program planning activities across multiple technology teams, third parties, and stakeholder groups including building schedules and plans to support program objectives and milestones
- Define and implement appropriate ongoing Program Governance (reporting, monitoring, stakeholder engagement, communication and escalations)
- Manage program issues and risks and while helping to identify and remove barriers
- Identify and manage cross team dependencies through appropriate portfolio planning and delivery processes
- Incorporate into the program, and coach teams as appropriate on applying agile techniques and continuous improvement practices
- Support portfolio level planning and monitoring processes for relevant programs
- Coordinate with fellow program leaders to define and manage the program budget, and continuously update and manage the program financial forecast, to enable target program benefits
- Facilitate key program ceremonies and retrospectives to effectively and efficiently achieve the program objectives while continuously building in learning through experience
What you’ll bring to the table…
- Strong functional experience in Warehouse Management and/or other related Supply Chain technology solutions
- Strong experience implementing and managing SaaS based solutions either as a software provider or as a client
- Proficient functional knowledge of modern microservice-based architectures and methodologies
- Ability to develop strong business acumen across multiple business functions.
- Demonstrated ability to successfully develop and lead projects according to project management best practices
- Experience communicating program progress, risks and issues to senior leaders.
- Leadership ability to work with senior Technology and Business management to identify and mitigate risks and identify opportunities
- Strong leadership, communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Ability to thrive in a dynamic, fast-paced environment, with a strong problem-solving mindset
- Excellent organizational and time management skills
- Proven ability to work and lead cross functionally
We’d love to hear from you if you have…
- 10+ years experience in Technology field (Supply Chain technology strongly preferred)
- 5+ years experience in complex projects/project management
- Project Management certification preferred
- Experience with Agile development methodologies and hybrid agile program management experience/training preferred
- Bachelor's degree in a relevant field
- Experience with Jira, Smartsheet, and Google Business Suite preferred
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