Senior Operations Specialist

• Assists supervisor and/or manager in providing guidance to the Transaction Processing unit and works with the business unit and assists branches regarding transaction processing decisions.  
• Reviews daily inclearing items, exception items, ACH items, and signatures, including multiple signature items, for irregularities, validates to Bank records and makes decisions on items for payment or for further review and validation. 
• Validates accounts for Incoming EARNs Notifications. 
• Reviews Business Mobile Deposit and Remote Deposit Capture images for accuracy and negotiability.  
• Processes foreign and Canadian collection items.
• Processes pouch activity for the Hong Kong Branch or Representative Office.  
• Assists with researching and responding to check and ACH related inquiries from branches, departments, and management. 
• Interfaces with external item processor regarding check transaction, scanning, statement rendering or other related item processing issues and with FRB and external check processor for check processing issues.
• Performs processing, validations and/or distribution for Change of Address, Return Deposit Items, Return and Hold mail, and other functions.
• Balances end-of-day transactions. 
• Works variable hours, which may be adjusted weekly as required.
• Accepts other duties as deemed necessary by the supervisor or manager.

• Education:    Associates degree preferred. Continuing education, including courses and seminars pertaining to check clearing processes and banking regulations preferred. 
• Experience:  Minimum of three to five years of experience with processing Inclearing Exception Items in a financial institution. 
• Skills/Ability: Excellent organizational, analytical, problem solving and time management skills. Ability to recognize irregular or suspicious transactions when reviewing items for processing. Good math skills. Thorough knowledge of state and Federal regulations pertaining to processing and returns of check and ACH items. Ability to communicate effectively verbally and in writing. General knowledge of various computer software applications, including Word, Excel, and basic MS office. PC literate and 10-key by touch.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). 

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aqui para ver la EEO es la Ley poster en espanol. Poster- Spanish 

Clic aqui para ver la EEO es la Ley suplemento en espanol.Supplement- Spanish

EEOPoster- Chinese

EEO"Supplement- Chinese

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.