Senior Partner Sales Operations Specialist

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What you get to do in this role:

We are looking for a highly motivated Senior Partner Sales Operations Specialist
who will provide support for our Global Partnerships and Channels sales teams to help accelerate and scale the growth of our partner business. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

In this role, you will be a strategic business partner to our Partner Solutions Go to Market (GTM) and Partner Success teams, owning support functions essential to sales force productivity. You will help drive critical areas such as: pipeline management and reporting, territory planning and management, compensation design and administration, and new partner manager onboarding. You will also own policy and process design, optimization, and automation for the areas that you support.

• Be the operations business partner for the senior leaders in our Partner Solutions and Partner Success teams
• Establish and communicate policies, methodologies and best practices for pipeline recognition and forecast accuracy
• Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks
• Develop analytic reports and power point presentations to support business briefings, Quarterly Business Reviews (QBRs) and other related leadership needs
• Design and track Management Business Objectives (MBOs), quota attainment and other compensation related items
• Be a subject matter expert to identify data, process or reporting gaps and work cross-functionally to drive resolution
• Monitor and manage system and data hygiene to ensure accuracy and completeness
• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities
• Act as the first line support for sales teams in areas of training and onboarding

Our ideal candidate:

• 2-4 years of proven Partner and/or Sales Operations experience in a software sales organization, supporting field reps and territories
• Experience with a CRM system, Microsoft Dynamics a plus
• Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent written and verbal communication skills with ability to navigate all levels of management
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
• Proficiency in Microsoft Suite: Powerpoint, Word, Excel, Teams, Sharepoint, etc.
• Ability to problem solve and drive conflict resolution
• Exceptional organizational skills and strong attention detail
• Proved track-record of delivering results in a highly matrixed organization
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive “can do” attitude

For positions in California (outside of the Bay Area), we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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