Senior Operations Coordinator, Pathways Support Services Liaison - Remote In Indiana

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Senior Operations Coordinator, PathWays Support Services Liaison, you will serve as the single point of contact and specifically responsible for coordination with Adult Protective Services (APS), the Indiana Justice system, Member Support Services contractor, UHC Healthplan Partners, State Medicaid Partner and the Long-Term Care (LTC) Ombudsman, on the behalf of UHC PathWays Members.

Additionally, you will be responsible for developing and implementing effective and strategic business solutions through research and analysis of associated data and business processes. You will also work collaboratively with functional area management and matrix partners to impose processes that ensure compliance with UHC and Indiana State contracts.

The Senior Operations Coordinator, PathWays Support Services Liaison will work with health plan leadership and other internal and external partners to lead the identification of areas of opportunity, risk, and support alignment of processes, and ensure policy/procedure consistency across applicable areas.

If you are located within the state of Indiana, you will have the flexibility to work remotely* as you take on some tough challenges. Our organization values diversity and inclusion, offers comprehensive benefits, and promotes career development. Join us to make a difference in the lives of Indiana residents and the communities we serve.

Primary Responsibilities:

• Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• Analyze, review, forecast, audit and trend complex data to support continuous quality improvement using applicable tools
• Reviews the work of others
• Develops innovative approaches recommend and implement business solutions through research and analysis of data and business processes
• Support short- and long-term operational/strategic business activities through analysis
• Present analysis and recommendations for operational and business review/planning
• Provide expertise and customer support to internal and external PathWays stakeholders
• Create and maintain timely and accurate communication, and documentation with internal and external PathWays stakeholders’ communications and engagement in our internal systems

While you're busy helping us change the landscape of health care, you've got to be able to quickly adapt to change in a fluid environment. It's all about quality reporting, analysis and audits and developing plans and programs to support continuous quality improvement. You'll also be challenged to gain buy-in from multiple stakeholders before presenting solutions to senior leadership.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience with State Government Health, Human Services, or Healthcare business areas
• 2+ years of experience in related Healthcare Business Analysis including performing analysis, reviews, forecasting, auditing and trending complex data to support continuous quality improvement
• 1+ years of experience with including Adult Protective Services (APS), Justice System, Long-Term Services and Supports (LTSS) and/or Long-Term Care (LTC) Ombudsman
• Proficient in Proficient in Microsoft Office including Word and Power Point and advanced Excel skills
• Proven ability to work in a high-paced environment with tight deadlines

Preferred Qualifications:

• Experience writing business and/or system requirements
• Experience with documenting processes and practices
• Indiana Medicaid experience
• Proficiency in MS Project, Access, SharePoint and Visio
• Proven ability to communicate effectively, verbally and in writing, with programmers, analysts, immediate supervisor, management, system users, operations, and State agencies
• Proven ability to recognize, gather, correlate, and analyze facts, draw conclusions, define problems, and devise solutions and alternatives and make appropriate recommendations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.