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Are you ready to make a difference? At Greenlight Guru, our leading SaaS platform helps some of the world's most innovative medical device companies bring higher quality, life-changing products to market faster. Our cloud-based technology serves 1000+ global customers with a platform that powers end-to-end product lifecycle excellence from idea to commercialization to postmarket surveillance.
Headquartered in Indianapolis, IN, we are a remote-first company on a mission to improve the quality of life. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Since 2021, we are part of JMI Equity, a growth equity firm focused on leading software companies.
Revenue Operations has one job — to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, increasing cross functional communication, enabling teams through operational efficiency and keeping all teams accountable to revenue.
What you'll do
- Design and launch processes, workflows, and automations that drive internal efficiencies, level-up the effectiveness of our Success team, and deliver greater value to our customers
- Drive repeatable outcomes with our customer facing teams, enabling them to more efficiently manage their customers
- Perform day-to-day administration, configuration and troubleshooting of our Gainsight environment
- Build cross-functional processes (visibility and accountability) that help meet renewal and upsell targets, and drive their successful adoption
- Design/improve Gainsight and Salesforce Dashboards and Reports to meet end-user requirement
- Work with CS leadership to refine and rigorously monitor KPIs
- Analyze customer data such as customer usage, customer satisfaction, and customer churn, to identify trends and opportunities. Use this analysis to provide recommendations on how to improve the customer experience, reduce churn, and increase customer retention
- Leverage deep understanding of Customer Success processes and available technologies to develop automation and streamline tasks
- Analyze team performance data to identify areas of needed improvement and track progress of the team's efforts
- Project manage complex initiatives, partnering with cross-functional teams to execute projects with a bias to delivering results
Who you are
- Data-driven and analytical: Proficient in using spreadsheet tools, Tableau, and Salesforce to develop insightful dashboards and analyses to monitor performance and identify improvement opportunities.
- Systematic thinking: Skilled at standardizing recurring actions through process creation and understanding how different components of a system interact with each other.
- Collaborative: Collaborates effectively with CS and cross-functional teams, including Product and Sales, to ensure full engagement and highly effective processes, driving CS impact at Greenlight.
- Entrepreneurial spirit: Self-starter comfortable with managing competing priorities and navigating ambiguity in a fast-paced environment.
- Quantitative Skills: Proficiency in Microsoft Excel and experience using multiple data sources, enriching data to complete analyses.
Requirements
- Proven work experience in Customer Success Operations, Business Operations, Revenue Operations, or related fields.
- Business owner, admin, or power user within Salesforce and Gainsight or applicable CRM and post-sales CRM solutions.
- 4+ years of Customer Success Operations experience in a high growth SaaS start-up
- BA/BS degree in Business, Finance, Computer Science, or other related fields
Benefits you'll enjoy:
- Supportive teammates and co-workers who care deeply about our mission
- Flexible Paid Time Off
- Remote-first culture
- Home Office stipend upon hire ($800)
- Multiple Health insurance options
- 401k (with company match)
- Equity Program Eligibility (based on role and/or tenure)
- Three months paid maternity leave
- Company paid Life Insurance
- Disability insurance
This role can be located within the United States or Canada. The base salary range for this role is $80,000 - $110,000, though actual base salary is determined by factors such as, but not limited to, experience, education, skills, and geographic location. Certain roles may be eligible for incentive compensation and equity.
From the beginning, our goal has been to build a company with 'soul' and create a special place to work for people who want a sense of purpose in what they do. With 200+ employees across North America and Europe. We offer careers in engineering, product, sales, marketing, Customer Success, talent, finance, operations, and more. We look for people with 'alligator blood' a.k.a team members who are resilient, push forward and never give up, and who want to win with purpose. Consistently recognized as a Best Place to Work, our culture is centered around our core values of innovation, fanatical support, true quality, and culture of closing, while fostering a high-performing, diverse and inclusive, fun environment.
At Greenlight Guru, we believe that the fundamental importance of Diversity, Equity, Inclusion, and Belonging (DEIB) is critical to our strength as a company. We are committed to fostering a culture of collaboration, open communication, and empathy. We will work to provide a safe and inclusive environment where employees of all races or ethnicities, genders, sexual orientations, ability statuses, religions, age, or any other identity they hold are valued, respected, and celebrated.
Greenlight Guru's mission is to improve the quality of life and we believe that that begins with the lives of our employees and their families. Through committing to DEIB, we affirm to our company and customers that our unique perspectives and experiences make us a stronger company and community - that we all belong here.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.
