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Form of work
SalarySenior Manager, Customer Operations Analyst
Engineering ᐧ Remote, United States
Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.
In addition to creating thriving nonprofits, we're also in the business of creating thriving employees. At Bloomerang, you'll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we're proud to be home to some of the most innovative and skilled employees in the workforce today.
The Role
As a Senior Manager, Customer Operations Analyst, you will bring valuable data insights to the Customer Team. You will learn about Bloomerang's business operations, product adoption and financial reporting to identify trends, opportunities and challenges that we need to address, while bringing strategic recommendations. Additionally, you will be responsible for data visualization and reporting packaging.
What You Will Do
- Translate complex data sets into clear and compelling visualizations that facilitate data-driven decision-making
- Develop and maintain a robust reporting infrastructure to meet the needs of various departments within the organization
- Design, develop, and maintain reports that highlight key trends and patterns within relevant datasets
- Create data-driven strategic recommendations for the business
What You Need to Succeed
- Proven business financial acumen
- Understanding of data systems
- Proven expertise in data visualization
- Proficiency in data analysis tools (Excel, SQL, Tableau, or Power BI)
- Experience working with customer data
- Financial or consulting background
- Strategic thinking with the ability to create actionable insights
Nice to Haves But Not Required
- Experience in Rev Ops or Data Science
- Background in data ethics
- Research best practices
- Project management
Benefits
Health + Wellness
You'll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door.
Compensation
The salary range for this position is: $123,500 - $167,500. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
