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Form of workThe Enterprise Payments (EP) Debit Operations team is seeking a dynamic Senior Manager to lead the Debit Complaints & Merchant Services function at Capital One. The team sits within the Retail Bank line of business and is tasked with developing oversight of end-to-end payments strategy, operations, and risk management for Debit payment types. We establish accountabilities across the Debit payments ecosystem, serve as an advisor for stakeholders, and monitor Debit payment risks and controls end-to-end across the Debit framework.
As a Senior Manager, you will help design and lead critical strategic management and monitoring across Debit payment rails. In this role, you will work closely with key Debit payments stakeholders to deliver results that will have a direct impact on how Capital One enhances Debit strategies. Further, you will be instrumental in helping us drive our well-managed agenda and will ensure that we are well-positioned to support a growing and more sophisticated Debit organization. You will also be at the forefront in helping us reimagine how we can leverage technology to enforce strategic initiatives while reducing risk and improving associate and customer experiences.
The Senior Manager will lead a dynamic team to develop and maintain strategic insights and key processes for Debit Complaints & Merchant Services. You will be responsible for overseeing the detailed analysis of Debit complaints related issues and events across Capital One, escalate major risks and issues to Senior Management and oversee resolution. You will connect with Debit partners across the ecosystem: Advisors, Operations teams and Initiation teams to build and manage routines monitoring risks, events, controls, key operational metrics and all other necessary information to lead insight producing discussions with Senior Management.
Responsibilities:
You will affect results by maneuvering through appropriate formal and informal organization channels, influencing across all levels of the organization
Develop strategy and processes for end-to-end EP Debit payments governance
Partner with stakeholders to produce weekly, monthly, quarterly and annual reports
Identify ways to improve and streamline current monitoring processes
Ensure Debit complaints, payments issues and events are identified and documented appropriately while knowing when to escalate major risks and events to Senior Management
Analyze reporting to identify themes and trends across the organization
Leverage problem solving and influencing skills to ensure cross collaboration with stakeholders while developing resolution strategies for Debit related issues and events
Successful track record of leading a dynamic team with DIB at the helm
Basic Qualifications:
Bachelor’s Degree or Military Experience
At least 3 years of experience in people management
At least 3 years of experience in project management
At least 3 years of experience in relationship management
Preferred Qualifications:
Master’s Degree
5+ years of experience working with multiples payment types
5+ years of experience in risk, compliance or audit
5+ years of experience in project management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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