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Form of workWho is COMC?
It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!
Job Description
COMC has an exciting opportunity for a Senior Fulfillment Services Manager to join our team in Algona, WA. Reporting to the Director of Operations, this person will lead the Fulfillment Services Department achieving and/or exceeding production goals having the opportunity to impact both the bottom line and customer experience. They will coach, train, and develop Department Managers and Squad Captains. And will exemplify COMC's standards and core values through action and mentorship.
The ideal candidate would be strong people leader with operations expertise who thrives in a demanding, fast and everchanging environment. They can effectively communicate and drive change. The ability to understand and clarify business needs and develop processes that achieve business objectives is a must.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Job Responsibilities
- Strategize, implement, and enforce Company Policies & Procedures
- Building cross functional relationships with leaders in all departments and supporting cross departmental team projects
- Build a culture of continuous improvement dedicated to reducing cost and improving productivity by applying knowledge of fulfillment processes within the warehouse.
- Build and maintain an effective team, escalating employee relations issues as needed to HR
- Set, coach, and communicate daily workflow goals to department managers and squad captains
- In partnership with HR, conduct verbal warnings, write ups, and terminations as approved
- Conduct interviewing, hiring, and onboarding procedures as required
- Conduct weekly team huddles, Squad Captain meetings/check-ins, and quarterly performance reviews
- Track SLAs to ensure all deadlines are met
- Ensure daily goals and team output are met and maintained using company standards
- Produce weekly production reports for analysis and review
- Identify, communicate, and resolve all workflow bottlenecks
- Oversee the performance appraisal process
- Uphold the COMC values, quality standards, and exemplify CARD culture
- Be a willing and collaborative partner to support all areas of the organization
- Perform other duties as assigned
Job Qualifications
- Excellent time management skills - ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- 3+ years of experience directing/managing a team of associates and/or equivalent experience training newly promoted supervisors
- Attention to detail and problem-solving skills
- Strong organizational, planning, and execution skills
- High School Diploma/GED, preferably a bachelor's degree
- Knowledge of Human Resources Management practices and procedures
- Knowledge of business and management principles
- Strong computer skills. Experience using Excel, Word, and PowerPoint
Additional Qualifications
- Knowledgeable about professional sporting industry (NBA, NFL, MLB etc.)
- Interested in learning about the trading card industry
- *Preferred not required. Subject matter expert of Services Team production tasks and responsibilities such as Retrieving, Splitting, & Booking, and Checking & Packaging.
Work Location
Preferred Location - Algona, WA
Opportunity for Remote work - As Needed
Benefits Offerings
- A competitive salary
- Employer provided Free Medical, Base Dental and Vision plans
- Paid Time Off up to nearly 4 weeks per year
- 401 (K) Program with 100% Company Match
- Employer provided LTD and Life Insurance
- STD for employees outside of Washington State
- Employee discount on COMC.com
- Employee Assistance Program
- Legal Library Access
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.
While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 30 lbs.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.
Job Type: Full-time
Pay: From $69,624 Annually
Schedule: Monday-Friday 4p-12a or 6p-2a
