Homelessness Services Case Manager

POSITION TITLE: Homelessness Services Case Manager

DEPARTMENT: Homelessness Services

REPORTS TO: Director of Homelessness Services

SUPERVISES: N/A

POSITION TYPE: Full-time, nonexempt

SCHEDULE: Up to 40 hours/week, based on funding

This position is open until filled, with a priority deadline of March 18.

STARTING SALARY: $25.91

BENEFITS:

• Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Regular, part-time employees working 20-29 hours per week receive prorated benefits based on the number of hours worked
  • Qualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Volunteer Time Off (VTO): Available in the following amounts per calendar year:
  • Employees schedule to work 35-40 hours = 16 VTO hours
  • Employees schedule to work 25-34 hours = 12 VTO hours
  • Employees schedule to work 20-24 hours = 8 VTO hours
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation: Comprehensive insurance provided

JOB SUMMARY: This position provides intake, referrals and ongoing case management to eligible homeless individuals and heads of household for Walla Walla County using a rapid rehousing model. This work is client focused and will require collaboration and strong relationships with clients and other service providers for housing and other stabilizing services in the area. The position requires assisting clients to find appropriate housing and to become self-sufficient renters. Must comply with all program and BMAC policies and procedures.

OVERVIEW OF RESPONSIBILITIES:Includes, but is not limited to:

• Determine client eligibility and conduct comprehensive assessments of client strengths, needs, and motivations focused on client choice and using a Housing First, Trauma Informed approach.
• Conduct outreach services to individuals and families experiencing homelessness.
• Enter accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal database CAP60.
• Collaborate with clients to develop and implement a Housing Stability Plan. This plan should focus on all household members and include budget planning, job search, job training and career planning with ongoing maintenance of the plan.
• Assist clients in finding suitable housing options, negotiating leases, and understanding tenant rights and responsibilities.
• Maintain case management progress notes and files. Ensure that careful, accurate and timely documentation is completed. Monitor the Housing Stability Plan and adjust as needed.
• Provide ongoing case management support to households, including regular check ins, goal setting and referrals to community resources. Check-ins are conducted in client homes, in the community, and in person visits at BMAC offices.
• Assure program guidelines, that change with some frequency, are applied, and assist with maintenance of program policies and procedures.
• Ensure timely payment of monthly rent or other program allowable costs.
• Build and maintain relationships with Walla Walla County landlords to secure housing placements, and advocate for client needs.
• Coordinate services with other social, health, employment, and education services in the community.

• Performs other related duties as assigned

QUALIFICATIONS:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• AA degree or related two-year certification
• Two years’ related work experience administering social services.
• Bilingual – English/Spanish – preferred
• Preferred:

• Case management experience in social service setting, and a working knowledge of issues and resources related to housing services for low-income families and individuals.
• Experience working with homeless families and young adults, including BIPOC and LGBTQIA+ populations

Knowledge, Skills & Abilities

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products, including Outlook, Word, and Excel.
• Ability to learn/use HMIS and CAP60 software system.

• Demonstrated ability to work independently, function as a team member, and collaborate with other staff.
• Ability to compile and maintain accurate, thorough and timely case management records.
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
• Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.
• Comfort and ability to deal with client home visits.

Certifications

• Valid driver’s license, satisfactory driving record.
• Must provide own vehicle for travel and maintain current auto insurance.

WORK ENVIRONMENT: Work is generally performed in an office environment, families’ residences, and community agencies. Will require local travel, occasional regional travel.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals to perform essential functions.

A mix of sedentary and light physical work. Occasional moving up to 20lbs. You may need to climb stairs at locations without elevators or ramps.

NOTE: This is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of BMAC are expected to perform tasks as assigned by supervisory/ management personnel, regardless of job title or routine job duties.