Service Manager - Heartland Toyota

The Automotive Service Managers oversee and manage all service operations of the dealership including logistics, customer services and/or repairs in response to customer needs. They handle all hiring, training, and budget management. They set departmental goals and monitor attainment and engagement for the department. They answer all customer inquiries, mitigate all customer concerns, complaints or misunderstandings with sincerity, honesty, courtesy, tact and diplomacy and genuine concern for the customer and their needs.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Recruits, hires, trains, motivate, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Prepare and administer annual operating budget for the department.
• Monitors and controls the performance of the department using company and factory regulated reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments in the dealership.
• Works with Marketing Director and General Manager to develop and implement a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy Ensures all technicians are up to date with factory training requirements.
• Accounts for all repair orders; ensures that none are missing, and all are processed correctly.
• Holds necessary daily and weekly meetings per company and factory guidelines.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technician’s daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Reviews and approves all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat business and customer referrals.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean to Management standards.
• Serves as liaison with factory representatives and completes contact report to management.
• Ensures the proper care, storage, and inventory of special tools and reports deficiencies.
• Ensures that customers’ service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and according to management guidelines.
• Maintains safe work environment and attends Safety meetings.
• Treat all customers with respect and dignity.
• Maintain a professional appearance.

Qualifications

• High School graduation or equivalent.
• 3-5 years of experience in an auto repair facility, dealership experience preferred.
• 2 years of supervisory and/or management experience.
• Excellent leadership skills.
• Ability to effectively manage time and to meet and exceed targets.
• Strong leadership and organizational skills.
• Strong written and verbal communication skills.
• Outgoing, and positive attitude.
• Ability to collaborate with other dealership personnel.
• Must have a valid, unrestricted driver's license.
• Ability to drive manual transmission vehicles.
• Keen attention to detail with a commitment to solving complex problems.

Benefits

• Competitive base pay $96,000 - $250,000
• Ongoing Paid Training
• Work life balance
• Advancement Opportunities
• 401K with employer match up to 50% of 5%
• Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
• 1 week of Paid Vacation after 6 months of employment
• Employee Wellness Program
• Employee Assistance Program for all employees
• Employee Vehicle Purchase Program

The successful candidate will be required to successfully complete a background check, drug screen, and driving records check.

In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.

We look forward to meeting you!

Apply today

https://www.haselwoodautogroup.com/

Equal Opportunity Employer

3.15.24

Experience

• 2 years of supervisory and/or management experience
• 3-5 years of experience in an auto repair facility
• 2 year(s): Service Manager

Education

• High School or better

Licenses & Certifications

• Driver's License

Skills

• Leadership Skills

• Time Management
• Teamwork Skills
• Selfmotivation
• Microsoft Word
• Multitasking
• Microsoft Excel
• Communication Skills
• Computer Skills
• Analytical
• Accounts Receivable
• 10 Key By Touch

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business