Service Inquiry Specialist

Home Instead provides non-medical home care and companionship to aging adults in Rockland County, NY.
Our work environment includes:

• Modern office setting
• Friendly, Team setting
• Collaborative and supportive work environment

Our company is looking to hire a Service Inquiry Specialist. This individual will be responsible for handling all the service request leads that come into the local office. The leads need to be contacted immediately and if no one answers the calls, this role is responsible for nurturing the lead until they make contact. Once contact is made, scheduling an in home appointment is the main goal. Knowledge of the Salesforce platform is a big plus, but willing to train. This person needs to be comfortable on the phone and very compassionate in dealing with the elderly and their family. This position is part-time but can grow into a full-time position. Lots of growth opportunity!
Job Type: Part-time
Salary: Up to $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
On-the-job training
Paid time off
Vision insurance
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
West Nyack, NY 10994: Reliably commute or planning to relocate before starting work (Required)
Position Information
Title:Service Inquiry SpecialistID:1128
Please note that this is the job board for the franchise office located at 250 West Nyack Road, Suite 220, West Nyack, NY 10994. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 845-353-6000.