AddressThe Senior Director/Team Lead will lead the Trade Retail Pharmacy AD team and report to the VP, Channel Management in US Market Access (USMA). The Senior Director/TL will lead a team of National Account Directors with responsibility for the Retail Pharmacy customer channel.Responsibilities include leading the enterprise relationship for Pfizer with national and regional pharmacy chains, independent retail and retail buying groups and ensuring retail customer objectives are delivered in accordance with CM and USMA plans. The individual should possess a combination of strategic thinking, analytical expertise, contract negotiation and project management skills with excellent communication and presentation abilities to help the franchise achieve our patient impact and revenue targets.
This role requires a seasoned, organized colleague with deep experience relevant to the customer space.The ideal candidate possesses a track record of high level achievement and can effectively communicate across stakeholders, work well with ambiguity to navigate the organization effectively and compliantly to deliver results within the customer channel in accordance with Channel Management and USMA deliverables.
RESPONSABILITIES
Maximize 'One Pfizer' approach in accordance with Customer preference
Execute retail pharmacy contract strategy by developing and maintaining relationships as well as negotiating and monitoring the performance of contracts with national, regional pharmacy chains and retail buying groups as required.
Ensure timelines are met for all customers in scope for retail vaccines or other retail contracts. Regularly collaborate and inform Lead of progress and challenges with meeting expected account contract deliverables.
Lead Retail AD team in development and up to date management of Account Enterprise Plans and Executive leader briefings as needed for Executive Leadership Team (ELT) customer engagements
Leverage key learnings across the retail pharmacy channel to optimize customer capabilities and anticipated needs of channel partners
Share insights and strategy recommendations with Channel Lead and appropriate USMA and other Business Unit (BU) colleagues to ensure customer insights are incorporated into retail pharmacy strategies and deployed tactics
Ensure consistent communication and alignment within Channel Team and between Wholesaler and Retail Pharmacy strategies for effective delivery and execution of programs and contracts that cross both customer channels.
Drive business growth, engage customers, lead people and lead organizational change
Define and implement the right policies, processes, measures, and objectives to effectively position the role for success
Leads team, developing their skills and capabilities via coaching and performance management to ensure a high level of account management expertise, contract negotiation excellence and credibility, creating an optimal customer experience
Lead a team of colleagues responsible for optimizing mutually beneficial B2B interactions, proactively strategizing with internal stakeholders as it relates to market trends and opportunities.
Work to continually improve the level of interaction provided by the team, recommending enhancements to materials, technology, approach, or process.
Identify and share best practices across the team that enhance retail pharmacy stakeholder knowledge and awareness of Pfizer products and resources
Builds strong team culture, colleague engagement, and morale
Promotes a feedback culture and continuous improvement mindset in the team to assess the quality of customer experience (e.g., uses virtual pulse surveys, customer feedback)
Sets team goals and holds team members accountable
Ensure team members are collaborating effectively across commercial and non-commercial colleague organizations to meet retail pharmacy stakeholder needs
Where needed, help to identify the correct SME and facilitate engagement across the enterprise to address stakeholder deliverables and requests
Facilitate cross-functional collaboration to achieve targeted business and contracting objectives for assigned customers across USMA and BU groups
Stay current and strategically align with the changing healthcare environment specifically impacting the retail pharmacy channel
Adhere to and model all Pfizer Values and Compliance principles
This position has direct reports with accountability for collaborative matrix leadership with respect to retail pharmacy channel accounts and must always exhibit compliant and high integrity behaviors with team.
BASIC QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Bachelor degree minimum required
15 years of successful experience in the pharmaceutical industry and/or with Retail pharmacy
Experience in developing mutually beneficial customer relationships with C-Suite and VP level customers
Experience with large customers and demonstrated track record of assessing account needs and bringing relevant cross-functional appropriate resources to drive performance.
Ability and proven success working in ambiguous environments to drive results
Direct people management experience required
Advanced negotiation experience and contracting experience required
Adept at creating a vision for the future and working to create pathways to achieve that vision
Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills
Track record of strong leadership in managing change and performance
Demonstrated business acumen
Ability to respond effectively to multiple priorities and tight timelines; ability to handle multiple tasks simultaneously.
Deep understanding of business/general management of retail pharmacy customers and customer needs. Significant experience with a broad and varied set of customer dynamics, environments, and complex strategies.
Demonstrated success in influence/negotiation skills; ability to build and maintain productive collaborative relationships with customers and internal stakeholders
Track record of success in developing strategies which drive business performance
Demonstrated strong strategic and analytical skills
Strong communication skills; ability to mobilize key stakeholders and engage both colleagues and senior leadership
Track record of leading an organization to meet or exceed performance targets
Ability to navigate internal organization/processes and mobilize key USMA internal stakeholders
Ability to provide clear direction, coach and engage team members
Functional/Technical Skills and proficiency in Excel for analyzing and interpreting sales data and Powerpoint for development of communications as needed
Ability to travel based on business requirements, to include Customer meetings, Association meetings and internal Pfizer meetings
PREFERRED QUALIFICATIONS
Advanced degree preferred
Experience with Flu and Vaccine models and contracting
Retail pharmacy experience preferred
New Product Launch experience preferred
National Account Management experience preferred
Other Job Details:
Last Date to Apply for Job: February, 20th 2024
Travel is required based on customer engagement and internal meetingsPreferably located within a reasonable commuting distance to a major airport
Not eligible for relocation package
#LI-PFE
The annual base salary for this position ranges from $226,200.00 to $377,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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