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SalaryMax Cash, a National Financial Broker with over 10 million customers served, seems a Dynamic Call Center Manager.
Are you ready to take charge and drive unrivaled performance in your Call Center? Look no further! We're seeking an Aggressive Call Center Manager who thrives on pushing boundaries and achieving remarkable results.
As the Dynamic Call Center Manager, you'll lead with purpose, passion, and an unyielding determination to exceed targets. Your assertive leadership style will motivate and inspire your team to reach new heights, while your unwavering focus on quality and efficiency will ensure exceptional customer experiences.
Responsibilities:
- Develop and implement aggressive sales strategies to maximize revenue generation.
- Drive team performance by setting ambitious goals and holding individuals accountable.
- Foster a culture of excellence through rigorous training, coaching, and feedback.
- Optimize Call Center operations, leveraging data and analytics to identify areas for improvement.
- Proactively monitor key metrics and implement corrective measures to surpass performance targets.
- Instill a sense of urgency and passion, creating an environment where success is the only option.
Qualifications:
- Proven track record of success in managing high-performing Call Center teams.
- Unrelenting drive to meet and exceed sales and performance targets.
- Exceptional communication and motivational skills to inspire your team.
- Strong analytical mindset, with the ability to identify trends and implement data-driven strategies.
- Resilient and adaptable, able to thrive in a fast-paced, high-pressure environment.
- Previous experience in the telecommunications industry is a plus.
Good to Know This from the start:
Upon hire we will send you to our Florida location (we pay all expenses) to train at our Jacksonville location for one week.
Our Call Center is a 7 day a week operation. Although you will not work 7 days a week, on the weekends you will need to monitor the center viz your phone and address issues if need be.
You will report to the Director of Operations who is in the Houston location. He reports to the Senior Vice President (based in Chicago) and the Business Development Department (based in Scottsdale AZ). They all report to the President based in our corporate headquarters in Scottsdale Arizona. We tell you this because travel may be required.
We have legacy employees who have a bit of entitlement issues. You will have the manage multiple personalities so you should be strong and forceful with your role. You will also deal with staff off-shore. All together there is over 36 people who are under you and they are looking for an outspoken leader.
Join our team of achievers and make your mark as the Dynamic Call Center Manager! Embrace the challenge, seize the opportunity, and transform your career. Apply today and unleash your leadership potential!
